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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
- Desktops
- Desktop Software and How To Questions
- HP Assistant Shows Software Updates Not Applicable

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07-24-2023 02:48 PM
We own 3 HP desktops. I have all shown on HP Assistant, I can scroll through all from any machine. The 2 newest are both running Windows 11, the oldest doesn't qualify so it runs Windows 10. Periodically, the newest computer (Windows 11 came on it from the HP Store) shows that their are two updates available. However, when I look at the updates, they are only for Windows 10. I've tried to remove them (from Assistant) because they're not applicable, and they're not needed on the one computer that is running Windows 10.
Any suggestions on how to remove these unwanted update notifications from HP Assistant?
Thanks!
Solved! Go to Solution.
Accepted Solutions
07-27-2023 10:25 AM
Hi @RetiredDave
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing HP Support Assistant notification issues.
Kindly select the drop down menu on "Download and Install" option under any notification. You will find a 'Delete' option too.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee
07-27-2023 10:25 AM
Hi @RetiredDave
Welcome to HP Support Community.
Thank you for posting your query, I will be glad to help you.
I see that you are facing HP Support Assistant notification issues.
Kindly select the drop down menu on "Download and Install" option under any notification. You will find a 'Delete' option too.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!
I hope this helps.
Take care and have a good day.
Treeko
HP Support
I am an HP Employee
07-27-2023 02:19 PM
Treeko, thanks for your assistance. I marked your post as an Accepted Solution, and also marked your post as Helpful. But I don't see a "Kudos/Thumbs Up" button to hit anywhere within the box. I do see the 'Thumbs Up' that you've received in the past---and it did increase by one after I marked it as Helpful. Hope I did it correctly.
Anyway, thanks for the assistance!