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HP Recommended
Pavilion
Microsoft Windows 10 (32-bit)

HP Pavilion. HP Assistant will not open. Error indicates to retry, they a reboot, and then if unsuccessful, uninstall HP Assistant (done)and reinstall. Where can I locate the reinstall. I entered my serial# when HP could not detect it on its own automated efforts.

1 REPLY 1
HP Recommended

@GeoinPa 

 

Welcome to the HP Community.

 

How to uninstall / reinstall HPSA (HP Support Assistant)

 

Uninstall the HPSA

There are two types of HPSA

Select and uninstall the HPSA type you have installed on your computer...

 

Uninstall HP Support Assistant Software 

 

FIRST > Uninstall the HP Support Assistant

 

Control Panel > icon view > Programs and Features 

Scroll down, find, Uninstall the HP Support Assistant

 

Important:  When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.

 

NOTE:  If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.

Microsoft:  Fix problems that block programs from being installed or removed

 

Next,

 Uninstall HP Support Solutions Framework software from Programs and Features

 

Search or scroll down and find HP Support Solutions / Framework

Select (Click) and Uninstall the software

 

NOTE: 

When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA.   For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.

 

Restart the computer and log in. 

 

================================================================================

 

Uninstall HPSA Application >> Apps

 

FIRST > Uninstall the HP Support Assistant Application

 

Settings > Apps > Apps and Features 

Search or scroll down and find HP Support Assistant

Left-Click on the item (HP Support Assistant) > Uninstall

 

NEXT > OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features

 

     NOTE: 

     Search or scroll down and find HP Support Solutions / Framework

     If you find a listing for the Solutions software, then

     If you wish to do so, HP Support Solutions can be uninstalled, too.

 

     If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home

     Select to use “Auto-Detect” to install HP Support Solutions

 

Left-Click on the application (HP Support Assistant) > Uninstall

 

Restart the computer and log in.

 

================================================================================

 

Final Check – Software / Application is Removed

 

After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.

 

Settings > Apps > Apps & features

and

Control Panel > icon view > Programs and Features 

 

If the software / application is found > Click to uninstall 

Restart the computer and log in.

 

==========================================================

Download, Save, Install the latest supported HP version of the HP Support Assistant

 

Website / Information / Video / White Paper / Download

>>>  HP Support Assistant

 

READ >> Partial excerpt from the Website:

 

“Ready to go on your HP PC

HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”

 

Technical white paper - HP Support Assistant 9.0

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

Categories:  Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

Open Product Home

Enter the type and name of your HP device

 

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question / Concern Answered, Click "Accept as Solution"

Dragon-Fur

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.