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08-25-2021 12:05 PM
HP Pavilion. HP Assistant will not open. Error indicates to retry, they a reboot, and then if unsuccessful, uninstall HP Assistant (done)and reinstall. Where can I locate the reinstall. I entered my serial# when HP could not detect it on its own automated efforts.
08-25-2021 05:20 PM
Welcome to the HP Community.
How to uninstall / reinstall HPSA (HP Support Assistant)
Uninstall the HPSA
There are two types of HPSA
Select and uninstall the HPSA type you have installed on your computer...
Uninstall HP Support Assistant Software
FIRST > Uninstall the HP Support Assistant
Control Panel > icon view > Programs and Features
Scroll down, find, Uninstall the HP Support Assistant
Important: When / If asked whether you want to save any presets / personal HPSA information, respond to have your personal data associated with the program removed along with the HPSA software.
NOTE: If software will not uninstall, appears to be removed and then shows up again, or is otherwise not “going away” when you tell it to do so, try an Uninstaller program.
Microsoft: Fix problems that block programs from being installed or removed
Next,
Uninstall HP Support Solutions Framework software from Programs and Features
Search or scroll down and find HP Support Solutions / Framework
Select (Click) and Uninstall the software
NOTE:
When installed as part of HP Support Assistant software, HP Support Solutions Framework is a subset of HPSA. For this reason, HPSA must be uninstalled before the Solutions Framework can be removed.
Restart the computer and log in.
================================================================================
Uninstall HPSA Application >> Apps
FIRST > Uninstall the HP Support Assistant Application
Settings > Apps > Apps and Features
Search or scroll down and find HP Support Assistant
Left-Click on the item (HP Support Assistant) > Uninstall
NEXT > OPTIONAL >> Uninstall HP Support Solutions Framework software from Programs and Features
NOTE:
Search or scroll down and find HP Support Solutions / Framework
If you find a listing for the Solutions software, then
If you wish to do so, HP Support Solutions can be uninstalled, too.
If removed, and wanted again later, HP Support Solutions can be reinstalled at Product Home
Select to use “Auto-Detect” to install HP Support Solutions
Left-Click on the application (HP Support Assistant) > Uninstall
Restart the computer and log in.
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Final Check – Software / Application is Removed
After the software is uninstalled (and the computer is Restarted), check to ensure the software is actually “gone”.
Settings > Apps > Apps & features
and
Control Panel > icon view > Programs and Features
If the software / application is found > Click to uninstall
Restart the computer and log in.
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Download, Save, Install the latest supported HP version of the HP Support Assistant
Website / Information / Video / White Paper / Download
READ >> Partial excerpt from the Website:
“Ready to go on your HP PC
HP Support Assistant is included on new HP desktop and notebook PCs. You can install it on PCs from other manufacturers for easy access to support resources and tools for HP printers and PCs. Click the ? icon on your system tray to start HP Support Assistant or download now. During setup, selected new HP PC models running Windows 10 will receive version 9. All other PC models will receive version 8.”
Technical white paper - HP Support Assistant 9.0
HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems
NOTE: Content depends on device type and Operating System
Categories: Alerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more
When the website support page opens, Select (as available) a Category > Topic > Subtopic
Open Product Home
Enter the type and name of your HP device
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