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Peterk55
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HP Assitant updated itself + failed to install.. now inoperative .

‎08-17-2019 01:02 AM

HP Recommended
Product: Elitedesk 800 G4
Operating System: Microsoft Windows 10 (64-bit)

Hello

With the new  elitedesk all up and runnng, HP  support Assitant tried to upgrade its self to version  9.5.192.0 , but it falied too install. I tried uninstalling it, redownloading and  reinstall it, and although it  says at the end,  HPSA  successfully installed  and is indeed present in  "Add remove Programs" in windows, there is no  HPSA icon in the  taskbar systray as there was before. 

There is an icon on the desktop which says HP support Assistant, but  the icon is a blank white picture, no actual image. When i  click on it, an error comes up  "Package failed updates, dependancy or conflict validation"

HPSA is listed in the windows start menu, but  clicking it  gives no response at all.. nothing pops up.

 

I read that  a clean uninstall  of HPSA requires  uninstalling HP  framework solution.. but  its not listed in  Add remove programs"

The latest  windows updates are all installed including  NET framework... its all up to date.

 

Penny for your thoughts

best regards

Peter

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