cancel
Showing results for 
Search instead for 
Did you mean: 
jabosch
New member
1 0 0 0
Message 1 of 2
243
Flag Post

Solved!

HP Customer Support - Software and Driver Downloads not responding

HP Recommended
Compaq Deskpro EX series
Other

I'd like to download drivers for an old desktop computer. A Compaq Deskpro EX series desktop that is running Windows98 SE. When I visit the HP driver website (link at botton), and type in Compaq Deskpro EX series into the search prompt, it autocompletes so it has a record of this computer. However, after I choose Windows 98 SE as the operating system, when I wait for the drivers to appear, all I get is the following message:

"HP is compiling your results. This could take up to 3 minutes, depending on your computer and connection speed. Thank you for your patience."

This message lasts for hours and will never show me the drivers. If anyone has advice, I'd appreciate it.

 

"HP Customer Support - Software and Driver Downloads" https://support.hp.com/us-en/drivers/desktops

1 ACCEPTED SOLUTION

Accepted Solutions
Paul_Tikkanen
Level 21
Level 21
132,504 122,681 20,181 30,959
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

HP retired support for that model series because it is more than 10 years old.

 

They probably haven't completed dismantling the support pages.

 

You may be able to still find some drivers from a 3rd party website.

View solution in original post

0 Kudos
1 REPLY 1
Paul_Tikkanen
Level 21
Level 21
132,504 122,681 20,181 30,959
Message 2 of 2
Flag Post
HP Recommended

Hi:

 

HP retired support for that model series because it is more than 10 years old.

 

They probably haven't completed dismantling the support pages.

 

You may be able to still find some drivers from a 3rd party website.

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation