HP Desktop Automatic Repair Malfunction

[Rich7561]

My HP Pavilion Deskop running Windows 11 messages that it detected a keyboard error and proceeded to Automatic Repair.  It froze in the automatic repair process and now will not leave the process.  I've tried escape, control-alt-delete, turning the computer off and back on.  None of those help...the frozen Automatic Repair screen just reappears every time.  Suggesetions?     

[GOLD_MASTER]

Hi @Rich7561, welcome to the HP Support Community.

The most likely cause is a Windows startup problem that is keeping Automatic Repair from finishing, possibly triggered by the keyboard error reported at startup, rather than a dead PC, since the display still shows the repair screen.

1. Disconnect all USB devices except the keyboard and mouse, then turn the PC off by holding the power button for 10 seconds, wait 30 seconds, and turn it on again to see whether Automatic Repair completes with only the keyboard connected.

2. If you can reach the Automatic Repair screen, select Advanced options > Troubleshoot > Advanced options > Startup Repair, and let it run without interrupting it. This can take several minutes.

3. If Startup Repair does not fix it, go back to Advanced options > Troubleshoot > Advanced options > System Restore, and choose a restore point from before the problem started, if one is available.

4. If there is no restore point, go to Advanced options > Troubleshoot > Advanced options > Command Prompt, type chkdsk C: /f /r, press Enter, and let the disk check finish before restarting. Only do this if your files are backed up or you accept that a disk repair is in progress.

5. If the PC still loops into Automatic Repair, use another working PC to create Windows 11 installation media from Microsoft's official Windows page (https://support.microsoft.com/en-us/windows/), boot the Pavilion from that USB drive, and choose "Repair your computer" instead of installing Windows again.

Could you let us know whether the PC reaches the blue Automatic Repair / Advanced options screen, or whether it freezes before that, and whether a different keyboard or USB port changes anything?