HP Desktop Support Utilities App

[MarLop1]

hello everyone I've been trying to update my desktop and it keeps telling me that now I don't have the driver does anybody have the correct URL for HP Desktop Support Utilities App or can guide me on how to go ahead and get this corrected My computer is personal home individual computer and apparently there is an administrator on it and I'm not able to  access a couple of websites or any updates 

[Pallipurath]

Hi @MarLop1 

Welcome to the HP Support Community.

Thank you for posting your query.

I understand  your query regarding installation issues for HP Desktop Support Utilities Services! I would request you to please follow the steps:

Check for Windows Updates: Ensure your system is fully updated by checking for any pending Windows updates, which can sometimes resolve compatibility and dependency issues.

Manual Installation: Try manually installing the missing drivers using Device Manager:

• Open Device Manager by right-clicking the Start button and selecting it from the list.
• Check under "Other devices" for any items with a yellow triangle.
• Right-click on them and select Update driver. Choose the option to search online or manually browse locations on your PC.

Download Drivers from HP Support: 

• Visit the HP Support website and navigate to the drivers section for your specific desktop model. Download any available chipset and software component drivers.

Use HP Support Assistant: 

• If possible, use HP Support Assistant to automatically identify and install any missing drivers and updates.

Try Compatibility Mode: If the download is from an older source, try running the installation in compatibility mode:

• Right-click the installation file, select Properties.
• Go to the Compatibility tab and check Run this program in compatibility mode for a previous version of Windows that the program may support.
• Click Apply and OK, then try running the installation again.

Disable Firewall/Antivirus Temporarily: 

• Temporarily disable any firewall or antivirus protections to rule out interference in the installation process.

Clean Boot: Perform a clean boot to eliminate third-party software conflicts that might be preventing the installation:

• Press Windows + R, type msconfig, and press Enter.
• In the System Configuration window, go to the Services tab.
• Check Hide all Microsoft services, and then click Disable all.
• Go to the Startup tab, and click Open Task Manager.
• Disable all startup items.
• Restart your computer and try reinstalling the software.

Hope this helps, Please revert if the issue persists.

Take care and have an amazing day!