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‎12-31-2020 12:30 PM

HP Recommended
Product: HP Device Manager 5.0.3
Operating System: Microsoft Windows 10 (64-bit)

After a clean install of HPDM 5.0.3, when I log in it works fine, however someone that used to be able to log in can't anymore. They put in the windows user/pw, then the screen starts loading, then disappears and the console never loads. This is only happening with one person. The same person logged into the console from another pc and it did the same thing. Has anyone seen this before?

1 person had the same question
5 REPLIES 5

‎01-08-2021 02:54 PM

HP Recommended

@StevieJason6
Thank you for posting on the HP Support Community.

 

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details:

Keep me posted for further assistance.

ECHO_LAKE
I am an HP Employee

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‎01-11-2021 01:37 PM

HP Recommended

This is not a hardware issue, so there is no product #. The software is HP Device Manager 5.0.3.

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‎01-12-2021 03:57 PM

HP Recommended

@StevieJason6

Thank you for posting back. 

 

Could you please share the picture of the product? 

ECHO_LAKE
I am an HP Employee

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‎01-12-2021 04:26 PM

HP Recommended

2021-01-12_15-10-11.jpg

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‎01-13-2021 11:41 AM

HP Recommended

@StevieJason6

Thank you for posting back.

 

I would suggest performing system factory reset will put the computer back to the original factory settings in this way all corrupted and outdated software will be removed. 

 

While doing the recovery there is an option to backup your personal files. If you have not previously done one now is a good time. 


Restoring Files that were Backed Up Using HP Recovery Manager (Windows )You can also contact HP support for assistance. They can remotely access your system to help alleviate difficulties: www.hp.com/contacthp/

 

The HP Cloud Recovery Tool allows you to download recovery software to a USB drive. You can use the downloaded recovery image file in order to install the Windows operating system. 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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