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HP Recommended
HP ENVY 23-d180ea TouchSmart All-in-One Desktop PC
Microsoft Windows 10 (64-bit)

My pc has updated the operating system (I think to Windows 10) and is no longer talking to the mouse or the keyboard! I stupidly deleted the bluetooth driver as it didn't seem to be working. I now find I can't download another driver and the problem all along may simply have been that the keyboard had run out of battery. 😞

Can anybody help?

1 REPLY 1
HP Recommended

Hi:

 

The parts list for your PC indicates that it comes with a HP Ralink RT5390 Flamingo Wi-Fi adapter.

 

https://partsurfer.hp.com/Search.aspx?searchText=D2N48EA

 

That model adapter is not a combination wifi/Bluetooth adapter, which means your PC never had built in Bluetooth networking.

 

The product specs don't even indicate that it even came with wireless networking.

 

https://support.hp.com/us-en/document/c03740215

 

The specs do indicate that it came with a wireless keyboard and mouse though.

 

Most wireless keyboards and mice use a separate USB dongle to work.

 

So there is some other issue you are having.

 

Check the batteries in both devices, and remove and re-insert the USB dongle that they must be using to connect to the PC.

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.