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‎09-16-2020 10:19 AM

HP Recommended
Product: HP ENVY 23-d180ea TouchSmart All-in-One Desktop PC
Operating System: Microsoft Windows 10 (64-bit)

My pc has updated the operating system (I think to Windows 10) and is no longer talking to the mouse or the keyboard! I stupidly deleted the bluetooth driver as it didn't seem to be working. I now find I can't download another driver and the problem all along may simply have been that the keyboard had run out of battery. 😞

Can anybody help?

1 person had the same question
1 REPLY 1

‎09-16-2020 11:52 AM

HP Recommended

Hi:

 

The parts list for your PC indicates that it comes with a HP Ralink RT5390 Flamingo Wi-Fi adapter.

 

https://partsurfer.hp.com/Search.aspx?searchText=D2N48EA

 

That model adapter is not a combination wifi/Bluetooth adapter, which means your PC never had built in Bluetooth networking.

 

The product specs don't even indicate that it even came with wireless networking.

 

https://support.hp.com/us-en/document/c03740215

 

The specs do indicate that it came with a wireless keyboard and mouse though.

 

Most wireless keyboards and mice use a separate USB dongle to work.

 

So there is some other issue you are having.

 

Check the batteries in both devices, and remove and re-insert the USB dongle that they must be using to connect to the PC.

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