HP ENVY 23 Touch Smart Desktop needs Bluetooth driver for Windows 10

[Chicalica]

My pc has updated the operating system (I think to Windows 10) and is no longer talking to the mouse or the keyboard! I stupidly deleted the bluetooth driver as it didn't seem to be working. I now find I can't download another driver and the problem all along may simply have been that the keyboard had run out of battery. 😞

Can anybody help?

[Paul_Tikkanen]

Hi:

The parts list for your PC indicates that it comes with a HP Ralink RT5390 Flamingo Wi-Fi adapter.

https://partsurfer.hp.com/Search.aspx?searchText=D2N48EA

That model adapter is not a combination wifi/Bluetooth adapter, which means your PC never had built in Bluetooth networking.

The product specs don't even indicate that it even came with wireless networking.

https://support.hp.com/us-en/document/c03740215

The specs do indicate that it came with a wireless keyboard and mouse though.

Most wireless keyboards and mice use a separate USB dongle to work.

So there is some other issue you are having.

Check the batteries in both devices, and remove and re-insert the USB dongle that they must be using to connect to the PC.