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- HP ENVY Phoenix 810-000ec needs Windows 10 drivers

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01-21-2017 10:41 AM
I have installed all the necessary Windows 10 drivers of different but similar HP ENVY Phoenix 810-200nc and have tested for a week and everything seems to be working fine now except 1 critical error in logs but so far no crashes.
01-21-2017 11:26 AM
I guess that is good news.
I get those error logs once in a while too, never had a crash yet.
BTW, I have been informed by someone from HP administration that he has 'created a ticket' to have the W10 drivers added to the ENVY Phoenix 810-000 model series support pages, so be on the lookout for those in the next few weeks.
01-21-2017 12:01 PM
It seems OK now.
It only keeps getting this critical error in logs:
Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 18.1.2017 18:05:37
Event ID: 41
Task Category: (63)
Level: Critical
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: XXX
Description:
The system has rebooted without cleanly shutting down first. This error could be caused if the system stopped responding, crashed, or lost power unexpectedly.
It keeps getting the same error on both of my HP ENVY Phoenix PCs. As I have HP ENVY Phoenix 810-000ec & HP ENVY Phoenix 810-400nc. I guess it has something to do with audio drivers, that I am not sure.
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