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‎02-17-2022 04:15 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

Hello, 

 

I'm working for a School, and we have the same issue with 3 HP Pro Desk 400 G5 Desktop mini.

They aren't wake up after the sleep mode. 

 

I know that HPIA is resolving this issue in most of case, so, I need to use it. 

Unfortunately, it seems that HPIA is not compatible with Win 10 Education mode.

 

Can you please give me an advice ? 

Best regards

Category:
1 ACCEPTED SOLUTION

Accepted Solutions

‎02-17-2022 10:55 AM

HP Recommended

@Globalis -- what keystrokes, or combination of keystrokes, have you tried?

 

Have you tried a solid "push" on the on/off button?

Within Windows Device Manager, what devices have the "property" to "wake" your computer?

 

View solution in original post

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3 REPLIES 3

‎02-17-2022 10:55 AM

HP Recommended

@Globalis -- what keystrokes, or combination of keystrokes, have you tried?

 

Have you tried a solid "push" on the on/off button?

Within Windows Device Manager, what devices have the "property" to "wake" your computer?

 

Was this reply helpful? Yes No

‎02-18-2022 07:14 AM - edited ‎02-18-2022 07:15 AM

HP Recommended

Thank you for your reply !

Have you tried a solid "push" on the on/off button? -> Yes

Within Windows Device Manager, what devices have the "property" to "wake" your computer? -> Keyboard and mouse

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‎02-21-2022 02:18 AM

HP Recommended

Solution found by forcing the windows update with the external Windows installer.

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