HP Image Assistant - Incompatibility with Win 10 Eduducation

[Globalis]

Hello, 

I'm working for a School, and we have the same issue with 3 HP Pro Desk 400 G5 Desktop mini.

They aren't wake up after the sleep mode. 

I know that HPIA is resolving this issue in most of case, so, I need to use it. 

Unfortunately, it seems that HPIA is not compatible with Win 10 Education mode.

Can you please give me an advice ? 

Best regards

[itsmyname · Accepted solution]

@Globalis -- what keystrokes, or combination of keystrokes, have you tried?

Have you tried a solid "push" on the on/off button?

Within Windows Device Manager, what devices have the "property" to "wake" your computer?

[Globalis]

Thank you for your reply !

Have you tried a solid "push" on the on/off button? -> Yes

Within Windows Device Manager, what devices have the "property" to "wake" your computer? -> Keyboard and mouse

[Globalis]

Solution found by forcing the windows update with the external Windows installer.