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Joe-N
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Solved!

HP JUMP START - Critical Update Failed

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Pavilion Desktop pc 570-p0xx. Product # 25L89AA#ABA
Microsoft Windows 10 (64-bit)

Jump start critical update failed.

Softpaq# SP81625

Version 1.3.0.423

Size 4.53 MB

 

When update process  started showed location to save files was:c:\swsetup\sp81625.

Next screen showed extracting files

Last screen showed no data extracted just a blank black screen.

Any idea  why this update failed?

Thanks for your help, Joe.

 

 

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Echo_Lake
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@Joe-N
Thank you for posting on the HP Support Community.

 

Let's restart the computer and visit the same HP support site and download and install the critical update for HP jumpstart. This should do the trick: If the issue persists, try to uninstall HP jumpstart from apps and features in the control panel if found. Then restart the computer log in to the new user account and try to install HP jumpstart from recovery manager by following the required steps from this link: http://hp.care/2sGgxLM

 

And, also perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Click here: https://support.hp.com/in-en/document/c05241398 to know more about Using HP JumpStart (Windows 10) 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Echo_Lake
HP Support Agent
HP Support Agent
23,471 23,429 1,061 1,093
Message 2 of 4
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@Joe-N
Thank you for posting on the HP Support Community.

 

Let's restart the computer and visit the same HP support site and download and install the critical update for HP jumpstart. This should do the trick: If the issue persists, try to uninstall HP jumpstart from apps and features in the control panel if found. Then restart the computer log in to the new user account and try to install HP jumpstart from recovery manager by following the required steps from this link: http://hp.care/2sGgxLM

 

And, also perform Windows Update and HP Support Assistant: (do not skip any troubleshooting steps if you feel steps are repeating) 

To check for updates now, select the Start button, and then go to Settings  > Update & security  > Windows Update, and select Check for updates.

Install updates from HP Support Assistant: Go to Download HP Support Assistant to install the tool.

  1. To open HP Support Assistant, double-click the HP Support Assistant icon https://support.hp.com/doc-images/932/c05040382.jpg.
  2. Click My devices in the top menu, and then click Updates in the My PC or My notebook pane.
  3. Click Check for updates and messages to scan for new updates.
  4. Review the list of updates. Updates with a yellow information icon are recommended. Updates with a blue information icon are optional.
  5. Click the update name for a description, version number, and file size.
  6. Select the box next to any updates you want to install, and then click Download and install.

Click here: https://support.hp.com/in-en/document/c05241398 to know more about Using HP JumpStart (Windows 10) 

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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Joe-N
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Echo_Lake,

I very much appreciate your helpful suggestion(s) in resolving my JUMP START critical update problem.

Regards,

Joe-N

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Echo_Lake
HP Support Agent
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@Joe-N

 

Glad to hear that the issue is resolved. If you need any help, feel free to reach out to us.

 

Have a great day! 

ECHO_LAKE
I am an HP Employee

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