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‎11-11-2020 02:41 PM

HP Recommended
Product: Pavilion HPE 500 Series
Operating System: Microsoft Windows 7 (64-bit)

HP Mediasmart Photo s/w will open and then close down within a few seconds.  This is a new issue.  Running Win 7 Home Premium 64 bit.  I have searched the old threads and would like to try an uninstall / reinstall BUT I cannot find the software on the HP site.  My PC is well out of warranty (circa 2012) so I have no way of asking HP.  Hoping someone in the Community can help.  Thanks!  

1 REPLY 1

‎11-24-2020 02:35 PM

HP Recommended

@Flatcoat1

 

Welcome to the HP Support Community!

 

I assure you I will try my best to get this sorted.

 

In order that I may provide you with an accurate solution, I will need the product number of your computer.

 

Follow the steps in the below article to find the product details.

 

https://support.hp.com/us-en/document/c03754824

 

Look forward to hearing from you and you have a great day!

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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