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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Desktops
- Desktop Software and How To Questions
- HP MediaSmart software opens then closes in a few seconds

Create an account on the HP Community to personalize your profile and ask a question
11-11-2020 02:41 PM
HP Mediasmart Photo s/w will open and then close down within a few seconds. This is a new issue. Running Win 7 Home Premium 64 bit. I have searched the old threads and would like to try an uninstall / reinstall BUT I cannot find the software on the HP site. My PC is well out of warranty (circa 2012) so I have no way of asking HP. Hoping someone in the Community can help. Thanks!
11-24-2020 02:35 PM
Welcome to the HP Support Community!
I assure you I will try my best to get this sorted.
In order that I may provide you with an accurate solution, I will need the product number of your computer.
Follow the steps in the below article to find the product details.
https://support.hp.com/us-en/document/c03754824
Look forward to hearing from you and you have a great day!
Take care.
Cheers!
The_Fossette
I am an HP Employee