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HP MediaSmart software opens then closes in a few seconds

HP Recommended
Pavilion HPE 500 Series
Microsoft Windows 7 (64-bit)

HP Mediasmart Photo s/w will open and then close down within a few seconds.  This is a new issue.  Running Win 7 Home Premium 64 bit.  I have searched the old threads and would like to try an uninstall / reinstall BUT I cannot find the software on the HP site.  My PC is well out of warranty (circa 2012) so I have no way of asking HP.  Hoping someone in the Community can help.  Thanks!  

HP Support Agent
HP Support Agent
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Message 2 of 2
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HP Recommended



Welcome to the HP Support Community!


I assure you I will try my best to get this sorted.


In order that I may provide you with an accurate solution, I will need the product number of your computer.


Follow the steps in the below article to find the product details.


Look forward to hearing from you and you have a great day!


Take care.



I am an HP Employee

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