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Monterrey
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HP My Display App

HP Recommended
HP 22cwa Display
Microsoft Windows 10 (64-bit)

App quits immediately after startup.

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Kumar0307
HP Support Agent
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@Monterrey, Welcome to the HP Support Community!

 

Performing these steps may resolve this issue.

 

Uninstall HP My display from the PC.

 

Update the graphics driver: 

  • In Windows, search for and open Device Manager.
  • In the list of devices, expand Display adapters.
  • Right-click the graphics device and select Update Driver Software.
  • Click Search automatically for updated driver software.
  • Follow the on-screen instructions to install the updated driver.
  • Restart your computer to complete the installation of the updates.

 Install updates using HP Support Assistant

1) In the search box, type and open HP Support Assistant. 

2) Check for updates. 

3) If the updates are available, click on install and restart the computer.  

Note: If you do not have HP Support assistant installed, Click here to download the same.

 

Reinstall HP My Display drivers: 

HP My Display

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

KUMAR0307
I am an HP Employee

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Monterrey
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these steps did not take care of the problem. I should say I am using an Nvidia GT730 graphics card with associated drivers. It has its own display interface (Nvidia Control Panel). Is there a conflict between this and HO My Display?

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Riddle_Decipher
HP Support Agent
HP Support Agent
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@Monterrey There shouldn't be any compatibility issue between the two, besides this seems to be an issue with the application, not the hardware components and here's what I suggest you do:

Check if this error occurs on safe mode: click here for details on how to access it.

 

If it works fine on safe mode, there could be another application that's conflicting and we'll need to find that particular app by disabling all startup items using the system utility:
Click here for details look for instructions to get to the screen shown in the below image:
 

 

If it doesn't work on safe mode either, this could be an issue with the user account, please create a new admin account and check if that works:
Click here for details on how to create a new account.

 

Let me know how that pans out,

If you feel I was helpful, simply click on Accept as Solution to help the community grow,

That said, I will have someone follow-up on this to ensure you've been helped,

Just in case you don't get back to us within 24 - 48hrs, and have a good day, ahead.

Riddle_Decipher
I am an HP Employee

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