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KevinGregg
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Message 1 of 2
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HP OfficeJet Pro 6978 running wirelessly on two computers.

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HP OfficeJet Pro 6978
macOS 10.13 High Sierra

Hi, I am using this printer wirelessly on two computers.  The one I am having trouble with is a Macbook Air running High Sierra 10.13.1.

The printer prints just fine (although the ink doesn't last as long as advertised) and it will scan to an email but I cannot get it to scan to a folder.

 

Any thoughts?

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Kumar0307
HP Support Agent
HP Support Agent
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@KevinGregg, Welcome to the HP Support Community!

  • What type of documents do you usually print?
  • Printing photos consume more ink than printing documents/text on a regular paper.
  • For more information about cartridge yields and ink use, click here
  • Try adjusting the print quality, refer to this document for the print settings on a MAC

Update the printer firmware

Click here to download and install the latest firmware from your MAC.

Click here to know different methods of updating printer firmware.

 

Also, check for any software updates on MAC

Click here to know how.

 

To know how to Scan to a folder on your MAC, refer to this document.

 

Let me know how this goes.

 

If you feel my post solved your issue, please click “Accept as Solution”, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

​​​​​​​

KUMAR0307
I am an HP Employee

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