HP OfficeJet Pro 9020 app launch blue bar in window keeps cycling. App fails to open.

[itooth]

Just within the last couple of days, when I attempt to launch the scan feature of the HP OfficeJet Pro 9025, the usual window opens and a blue bar at the bottom of that window keeps cycling over and over and the app fails to fully launch.  Is this happening to anyone else and if so, any know fixes?

I did a download of the app again and still no fix.  UGH.

[Kuroi_Kenshi]

Hi @itooth,

Welcome to the HP Support Community!

Thanks for reaching out!

We're thrilled to have the opportunity to assist you and provide a solution.

I understand your HP OfficeJet Pro 9025 scan app will not fully open and the blue loading bar keeps cycling, even after reinstalling the app. Let’s go through a few steps to check what could be causing this.

Restart the printer and computer
Turn off the printer and unplug it for 60 seconds.
Restart the computer, then power the printer back on.

Confirm the printer is awake and ready
Check the printer display and make sure it shows Ready with no errors.
If the printer is stuck in sleep or initializing, the scan app may never finish loading.

Check the printer connection status
Verify the printer is connected to the same network as the computer.
If using Wi-Fi, confirm the connection is stable and not switching networks.

Close HP Smart completely before retrying
Right-click the HP Smart icon and fully close the app (not just minimize).
Reopen HP Smart and wait for the printer status to update before selecting Scan.

Remove and re-add the printer in HP Smart
Open HP Smart, remove the existing OfficeJet Pro 9025 from the app.
Close HP Smart, reopen it, and add the printer again.

Check Windows background services
Open Services and make sure HP Network Devices Support and Print Spooler are running.
If either service is stopped or stuck, restart it.

Temporarily disable VPNs or security software
Turn off any VPN or third-party firewall/antivirus during testing.
These can block the scan service even when printing still works.

Try scanning using the printer’s Embedded Web Server (EWS)
Open a web browser and enter the printer’s IP address.
Use the Scan feature there to test whether scanning works outside HP Smart.

Check for recent Windows updates
If this started in the last few days, note whether a Windows update was installed.
Some updates can disrupt HP Smart until services are refreshed.

Reset HP Smart user data
Uninstall HP Smart, restart the computer, then reinstall HP Smart.
When reinstalling, sign in again and allow all permissions when prompted.

I hope this helps.

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Best regards,