HP Omen 40L really bad stuttering issues?

[JakobA]

I have an HP Omen 40L Desktop that keeps stuttering super bad. To the point where occasionally it is unusable. I bought it roughly 3 months ago and thought I had a faulty product, so I took it back exchanged it for the same pc and I have the same issue again. A friend of mine who has the same pc, as well as a lot of people on the internet seem to have the same issue. The CPU gets maxed out and drops frames and this happens every 5 to 15 minutes. I figure since I got the same pc twice and have the same issue right out the box that it's something wrong with the software they have on the pc. I've tried everything I can think of troubleshooting wise and nothing works. Is there a fix for this or should I just return the PC and go with someone else?

[Bill_To]

Hi @JakobA 

Welcome to the HP Forum.

Your PC's available component options at purchase are impressive. PC options for this product can be reviewed Here.

It sounds like, based upon your problem description, the PC is stuttering when you play games (dropped frames).

It could be a hardware problem or a driver (software) problem.

Check Hardware:

Check your PC's hardware using HP Diagnostics as follows:

Start the PC. Repeatedly tap the "ESC" key.

Select "F2". Run system and component tests to confirm: a drive problem, a memory problem, or other component problem. Run extensive tests.

Check System Files:

Open an Admin command prompt as follows:

Open Search then enter "command prompt". Right-click on the search result.

Select "Run as Administrator".

Enter the following commands, one at a time. Wait for each command to complete before running the next command.

DISM.exe /Online /Cleanup-image /Restorehealth note: the PC must be connected to the network when using the DISM command.

Enter the next command to verify system files are okay.

sfc /scannow

I would also download and run the following synthetic CPU and graphics card benchmarks locally (eliminate possible network issues) to check system performance:

FurMark, you can test the graphics card and the CPU with this software.

CineBench R23

Let the Forum know how it goes.

Seeing two identical  PCs having the same issue is concerning. A hardware problem would require HP warranty support or a sales return if the second PC is eligible for a refund.

It would be very unusual (but not impossible) to see HP ship a PC with an unstable operating system image.

Regards