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‎04-02-2017 05:24 PM

HP Recommended
Product: OMEN for HP 870-244ND
Operating System: Microsoft Windows 10 (64-bit)

Hi, I have changed the default OS, to Windows 10 Enterprise. 

 

I would like to use the OMEN Control software. The software is not mentioned on the support page for this model. I found some links to different HP SPs for this, but the Omen Controll software says I am missing Syncon.dll, so it can't start.

 

Any suggestions?

1 ACCEPTED SOLUTION

Accepted Solutions

‎04-05-2017 09:27 AM - edited ‎05-12-2017 05:23 PM

HP Recommended

If you had or have recovery media for your Omen, then installing it by use of the HP Recovery Manager would be simple.

 

 

 

I have brought this up to HP as recently as yesterday. I have not had a response as to when the software that should be available for the Omen X and Omen 870 will be made available.  It appears that only certain Omen 870-000 and 850-00 models's have the software. It depends on the motherboard that is installed.

 

Can you make a digital snaphot of the Windows.old folder where you see the Omen control and post it here?

 

You can use the Windows snipping tool to do that from within Windows.

 

@pvk1

Try the folowing Omen Control software. It is for the Omen 870-000 series that yours is in. This Omen Control software works for any Omen 870-200 series PC code named Twister 1.2. I just found it today.

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76864.exe

 

Let me know if it worked.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



View solution in original post

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17 REPLIES 17

‎04-03-2017 06:53 AM

HP Recommended

Try the following version. Let us know if it worked.

http://ftp.hp.com/pub/softpaq/sp71501-72000/sp71672.exe


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-03-2017 07:17 AM

HP Recommended

Nope, this is Phoenix control, rather than Omen Control. It does not work unfortunately.

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‎04-03-2017 09:49 AM

HP Recommended

WAs your desktop delivered with the Omen control center or Phoenix control?

 

Not all models were.

 

 


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-03-2017 01:13 PM

HP Recommended
The desktop is delivered with Omen control.
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‎04-03-2017 01:49 PM

HP Recommended

I did some further digging. There is a folder HPPhoenixCtrl in Windows.Old in Program Files (x86)/HP

 

But when I start the app HPPhoenixCtrl, it shows "OMEN Control" at the top.

 

This app does nothing however. (I can change things, but it has no effect).

Was this reply helpful? Yes No

‎04-04-2017 12:55 AM

HP Recommended

Right-click the executable file and run it in compatibility mode for the previous OS.

 

Did you create recovery media?

 

If you did, it should be ininstallable from the Programs and drivers section of the HP Recovery Manager.

 

The HP Recovery Manager does more that just serve as an emergency plan B.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-05-2017 09:07 AM

HP Recommended

My PC came with Windows 10 Home and the Omen software installed. I assume HP has the software somewhere. I don't want software that I need to run in compatibility mode, I am just asking where HP has the software. 

 

Thanks

 

Pieter

Was this reply helpful? Yes No

‎04-05-2017 09:27 AM - edited ‎05-12-2017 05:23 PM

HP Recommended

If you had or have recovery media for your Omen, then installing it by use of the HP Recovery Manager would be simple.

 

 

 

I have brought this up to HP as recently as yesterday. I have not had a response as to when the software that should be available for the Omen X and Omen 870 will be made available.  It appears that only certain Omen 870-000 and 850-00 models's have the software. It depends on the motherboard that is installed.

 

Can you make a digital snaphot of the Windows.old folder where you see the Omen control and post it here?

 

You can use the Windows snipping tool to do that from within Windows.

 

@pvk1

Try the folowing Omen Control software. It is for the Omen 870-000 series that yours is in. This Omen Control software works for any Omen 870-200 series PC code named Twister 1.2. I just found it today.

http://ftp.hp.com/pub/softpaq/sp76501-77000/sp76864.exe

 

Let me know if it worked.


I am a volunteer forum member, not an HP employee. If my suggestion solved your issue, don't forget to mark that post as the accepted solution. If you want to say thanks, click on the Yes button next to the "was this reply helpful?"



Was this reply helpful? Yes No

‎04-05-2017 10:19 AM

HP Recommended

Thanks, this is the correct one and it works.

 

yes it would help if you don't have to search forums to get the right software, so hopefully HP can place this in the list of software for the model.

 

 

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