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‎07-12-2018 09:02 AM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I downloaded the APRIL 18 windows 10 update - Orbit will no longer launch from my laptop. My phone app cannot see the laptop as a device.

1 ACCEPTED SOLUTION

Accepted Solutions

‎07-12-2018 10:07 AM

HP Recommended

Please follow the steps from the below link to restore software :

 

https://support.hp.com/us-en/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903485/document/c...

 

 

View solution in original post

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7 REPLIES 7

‎07-12-2018 09:15 AM

HP Recommended

Hi,

 

I understand that HP Orbit is not loading after windows update

Please check the link below to resolve the issue :

 

https://support.hp.com/in-en/document/c05084237

 

Uninstall and reinstall HP Orbit and check.

 

Please check and let me know :generic:

 

With Regards

Ruben

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‎07-12-2018 09:52 AM

HP Recommended

So I uninstalled the preloaded App from my laptop as suggested and now I cant reinstall the app!!! I saw previous answers with a link to a download page but that cannot be reached now - any suggestions?

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‎07-12-2018 10:03 AM

HP Recommended

can you try with different browser and check

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‎07-12-2018 10:07 AM

HP Recommended

Please follow the steps from the below link to restore software :

 

https://support.hp.com/us-en/product/HP-15-ac100-Notebook-PC-series/8499326/model/8903485/document/c...

 

 

Was this reply helpful? Yes No

‎07-12-2018 10:27 AM

HP Recommended

Please check the working link below to download HP Orbit :

 

ftp://ftp.hp.com/pub/softpaq/sp80501-81000/sp80951.exe

 

 

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‎07-12-2018 10:42 AM

HP Recommended

Hi Reuben

 

All worked very well - thanks for your help!

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‎07-12-2018 10:45 AM

HP Recommended

you are welcome :OpenSmile:

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