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HP Recommended

HP PC Hardware Diagnostics Windows runs and appears to work but it causes the following error in the

Event Viewer.  Happens when I run it from the start menu or run it in HP Support Assistant.

Event Viewer

Application Error  Event ID 1000

Faulting application name: HpHwDiag.exe, version:, time stamp: 0x61675ca9

Faulting module name: KERNELBASE.dll, version: 10.0.19041.1466, time stamp: 0xe01c7650

Exception code: 0xe0434352

Fault offset: 0x0000000000034f69

Faulting process id: 0x25dc

Faulting application start time: 0x01d8154cfe706285

Faulting application path: C:\Program Files\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_1.8.0.0_x64__v10z8vjag6ke6\HpHwDiag.exe

Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll

Report Id: ff627546-c38d-4a95-b28a-67e5eb7db661

Faulting package full name: AD2F1837.HPPCHardwareDiagnosticsWindows_1.8.0.0_x64__v10z8vjag6ke6

Faulting package-relative application ID: HPPCHardwareDiagnosticsWindows


The Reliability Monitor records a Critical Event – Stopped Working


Faulting Application Path: C:\ProgramFiles\WindowsApps\AD2F1837.HPPCHardwareDiagnosticsWindows_1.8.0.0_x64__v10z8vjag6ke6\HpHwDiag.exe


Problem signature

Problem Event Name: CLR20r3

Problem Signature 01:         HpHwDiag.exe

Problem Signature 02:

Problem Signature 03:         61675ca9

Problem Signature 04:         Microsoft.Web.WebView2.Core

Problem Signature 05:         1.0.961.33

Problem Signature 06:         612893e6

Problem Signature 07:         10

Problem Signature 08:         0

Problem Signature 09:         System.InvalidCastException

OS Version:    10.0.19044.


I have uninstalled and re-installed it from HP and it still generates error messages. Also installed the version from the Microsoft Store but still getting error. Probably just another Windows false alarm.  Does this happen to anyone else? Does it matter?

My computer is running and I don't have any known problems.  I was just exploring tools and discovered this.

HP Recommended

Just found this error happens at the same time.


AppModel Runtime  Event ID 207

Log Name:      Microsoft-Windows-AppModel-Runtime/Admin

Source:        Microsoft-Windows-AppModel-Runtime

Date:          1/29/2022 2:15:41 PM

Event ID:      207

Task Category: None

Level:         Error

Keywords:      DesktopAppXProcess

User:          SYSTEM

Computer:      PC-Win10


0x800702E4: Cannot create the process for package AD2F1837.HPPCHardwareDiagnosticsWindows_1.8.0.0_x64__v10z8vjag6ke6 because an error was encountered while launching. [LaunchProcess]

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