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‎04-13-2026 10:04 AM

HP Recommended

So, recently went in to PC Hardware Diagnostics to do some tests (yesterday).  I had been having problems before, having had to a System Restore.

 

When it came to System Profile, I got the following message:

 

Mrmatt1_0-1776096067789.png

 

'Failed to read baseline:  Expected end of string, but instead reached end of data  Line number: 224 Byte Postion InLine: 89'

 

I suspect some piece of software has been corrupted (including Windows).  I'd been having problems with HP Support Assistant and had to take it off (not yet re-installed).  There is another thread on this forum to do with that.

 

Any ideas / suggestions please ?

 

Thank you.

 

 

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2 REPLIES 2

‎04-15-2026 01:15 PM

HP Recommended

Hi @Mrmatt1,

 

Welcome to the HP Support Community! We're stoked to have you on board! 

 

To help us get started on resolving your issue, could you please share the model name of your device?

 

We're looking forward to helping you get back up and running! 

 

Best regards,

Kuroi_Kenshi

I'm an HP Employee.


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‎04-15-2026 01:52 PM - edited ‎04-15-2026 01:56 PM

HP Recommended

I think (but not 100% sure), this is the information:

 

 HP Desktop M01-F1002na

 

1D9Y4EA#ABU

 

 

 

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