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commander1188
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HP Pavilion Slimline 400 Desktop PC will not work with new samsung curved monitor HDMI issue

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HP Pavilion Slimline 400
Microsoft Windows 10 (64-bit)

I purchased a samsung curved 32inch monitor today and they said I needed a hdmi and vga adapter but with that it still is not working it shows the hdmi flashing on the screen and check cable and display port.I could send pictures but I dont know how on this site.

 

 

Thanks

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commander1188
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Thanks for the help they sold me the wrong cable I need the HDMI to DVI-D cable now everything works fine.

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Riddle_Decipher
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@commander1188

Welcome to HP Forums,  
this is a great place to get support, find answers and tips, 
Thank you for posting your query, I'll be more than glad to help you out 🙂 


As I understand the HP Pavilion Slimline 400 Desktop PC will not work with the Samsung curved monitor,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you try using an alternate HDMI cable with the adapter, to check if that works?

When was the last time it worked with the HDMI port? did you try VGA or DVI to check if the monitor is getting detected?

 

While I await your response, here're a few things you could attempt:

I see that this computer went with a DVI port: Click here for details.

 

Make sure the drivers for your Samsung monitor is installed using the CD that they may have sent along,

If there's no CD as such sent along, either contact them or go to their website to download it on your computer.

 

Keep me posted, 
If the information I've provided was helpful, 
give us some reinforcement by clicking the solution and kudos buttons, 
that'll help us and others see that we've got the answers! 
Good Luck.

Riddle_Decipher
I am an HP Employee

commander1188
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Message 3 of 4
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Thanks for the help they sold me the wrong cable I need the HDMI to DVI-D cable now everything works fine.

View solution in original post

0 Kudos
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,995
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@commander1188

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad you found the solution you were looking for. 

 

Thanks for taking the time to let the community know about the solution

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

And mark my post as Accepted Solution to help others find a similar solution as you have.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

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