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‎02-02-2026 04:49 PM

HP Recommended

HP Scan App will no longer send to email.  When scanning document, the scan works fine until you attempt to send and then the program closes down.  This was working Friday the 30th January but as of the 2nd of Feb it no longer works.  Could I please get some advice as to why this would have changed over the weekend and how it might be fixed.

Helen Roscholler
4 people had the same question
2 REPLIES 2

‎02-03-2026 08:49 AM - edited ‎02-03-2026 11:53 AM

HP Recommended

I'm having the same issue on an HP Color LaserJet Pro MFP M479fdn. HP Scan software opens and scans fine, but crashes when I click the Send button. It should launch Outlook and create a new email. It's been working until last week sometime around 1/28/2026. 

I'm looking into updates that have run but have not found anything yet.

Running Windows 11 Enterprise. Version 24H2. Installed on 10/13/2025.

Application log:

Information 2/3/2026 11:47:06 AM Windows Error Reporting 1001 None "Fault bucket 1897823104937831562, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: HPScan.exe
P2: 63.6.0.1234
P3: 68ee3c26
P4: olmapi32.dll
P5: 16.0.19628.20024
P6: 69571ed7
P7: 000000000002413d
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5dac241c-0fd8-4ea4-bee0-94965f50769a.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.668d2828-31f6-4d3b-9e67-4fbbb18b422a.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d49b8493-8481-43e3-b5f7-f575cda2e22c.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.c12427ea-2155-40a4-a22d-5b20c5a17f36.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.0718eb96-f6b8-46af-b2d6-e88625ed60eb.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HPScan.exe_8c39be57c8fffaa2dc1938977f2c31cdc9dfc_3c3ef9bc_2576a0fc-274c-454d-8a0e-b8a7adc197b5

Analysis symbol:
Rechecking for solution: 0
Report Id: 2a164e61-189c-40aa-870e-6b53fe00f9ce
Report Status: 268435456
Hashed bucket: b005474759f097d77a566c0f10592c8a
Cab Guid: 0"


Information 2/3/2026 11:47:05 AM Windows Error Reporting 1001 None "Fault bucket 1699765359411046737, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: HPScan.exe
P2: 63.6.0.1234
P3: 68ee3c26
P4: MSVCP140.dll
P5: 14.0.24210.0
P6: 575a4ceb
P7: c0000005
P8: 0000000000018c34
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7cc7d1f1-e297-4a0f-9b22-19c4ebb89c73.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HPScan.exe_7de16f6385ba6d84ac82105cebe6578dca7dff79_3c3ef9bc_179fc958-1ac0-4dae-a46b-f88a12e2bf07

Analysis symbol:
Rechecking for solution: 0
Report Id: 055e89bd-52c6-4775-a57a-80e0bed43e2e
Report Status: 268435456
Hashed bucket: 943f87e7d6541b7d9796c796b135a951
Cab Guid: 0"


Error 2/3/2026 11:47:04 AM Application Error 1000 Application Crashing Events "Faulting application name: HPScan.exe, version: 63.6.0.1234, time stamp: 0x68ee3c26
Faulting module name: olmapi32.dll, version: 16.0.19628.20024, time stamp: 0x69571ed7
Exception code: 0xc0000409
Fault offset: 0x000000000002413d
Faulting process id: 0x4354
Faulting application start time: 0x1DC953D5772F170
Faulting application path: C:\Program Files\HP\HP Scan\Bin\HPScan.exe
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\olmapi32.dll
Report Id: 2a164e61-189c-40aa-870e-6b53fe00f9ce
Faulting package full name:
Faulting package-relative application ID: "

 

Was this reply helpful? Yes No

‎02-03-2026 10:01 AM

HP Recommended

Level Date and Time Source Event ID Task Category
Information 2/3/2026 9:44:52 AM Windows Error Reporting 1001 None "Fault bucket 1897823104937831562, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: HPScan.exe
P2: 63.6.0.1234
P3: 68ee3c26
P4: olmapi32.dll
P5: 16.0.19628.20024
P6: 69571ed7
P7: 000000000002413d
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9e2279d1-abfa-43bd-a72e-c05cece2074b.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e25a2ad5-2e74-4e8f-9709-61a0fbcd0e2b.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.18b834c9-84fe-42ae-a42b-baf24a45cbe6.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cefc8de2-a560-4c2b-b03a-c15c5fba75f1.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.2d571574-e910-475e-993a-674a53214af1.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HPScan.exe_8c39be57c8fffaa2dc1938977f2c31cdc9dfc_3c3ef9bc_f5291b2f-1994-47f4-88b4-2efec5e3e6e1

Analysis symbol:
Rechecking for solution: 0
Report Id: be53cfa2-ca1b-498c-9d9e-c2c8c2cde2ed
Report Status: 268435456
Hashed bucket: b005474759f097d77a566c0f10592c8a
Cab Guid: 0"
Information 2/3/2026 9:44:50 AM Windows Error Reporting 1001 None "Fault bucket 1699765359411046737, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: HPScan.exe
P2: 63.6.0.1234
P3: 68ee3c26
P4: MSVCP140.dll
P5: 14.0.24210.0
P6: 575a4ceb
P7: c0000005
P8: 0000000000018c34
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d841d28c-ba0b-42cc-84e6-b773742feeb4.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HPScan.exe_7de16f6385ba6d84ac82105cebe6578dca7dff79_3c3ef9bc_19779642-2914-4152-af93-d3e14c17988d

Analysis symbol:
Rechecking for solution: 0
Report Id: efb7cdb3-06d7-4de0-bc9d-0828dfabb73e
Report Status: 268435456
Hashed bucket: 943f87e7d6541b7d9796c796b135a951
Cab Guid: 0"
Error 2/3/2026 9:44:49 AM Application Error 1000 Application Crashing Events "Faulting application name: HPScan.exe, version: 63.6.0.1234, time stamp: 0x68ee3c26
Faulting module name: olmapi32.dll, version: 16.0.19628.20024, time stamp: 0x69571ed7
Exception code: 0xc0000409
Fault offset: 0x000000000002413d
Faulting process id: 0x430C
Faulting application start time: 0x1DC952C57F5D883
Faulting application path: C:\Program Files\HP\HP Scan\Bin\HPScan.exe
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\olmapi32.dll
Report Id: be53cfa2-ca1b-498c-9d9e-c2c8c2cde2ed
Faulting package full name:
Faulting package-relative application ID: "
Information 2/3/2026 9:44:49 AM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff802969bfd26
P4: ffffe004d2c36c90
P5: 0
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\Minidump\120225-15750-01.dmp
\\?\C:\Windows\SystemTemp\WER-15750-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e08630f0-4f2e-490d-86f9-082e00af8430.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d2b0fd23-7b44-4ad0-a712-22279cfcb039.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e4cf8d64-0ba5-41e8-9ed1-5d0147c2e911.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cb22ba55-6f40-43bf-88b3-a73faf3995eb.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_9de51425cd3e6fd9feecd38edee61f7a2b26a8b_00000000_6b2542c9-e3fd-4827-8a6f-f6a5c721e6c8

Analysis symbol:
Rechecking for solution: 0
Report Id: 2139f884-a610-4950-a254-6a41db931367
Report Status: 2051
Hashed bucket:
Cab Guid: 0"
Information 2/3/2026 9:44:49 AM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: HPScan.exe
P2: 63.6.0.1234
P3: 68ee3c26
P4: MSVCP140.dll
P5: 14.0.24210.0
P6: 575a4ceb
P7: c0000005
P8: 0000000000018c34
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_HPScan.exe_7de16f6385ba6d84ac82105cebe6578dca7dff79_3c3ef9bc_19779642-2914-4152-af93-d3e14c17988d

Analysis symbol:
Rechecking for solution: 0
Report Id: efb7cdb3-06d7-4de0-bc9d-0828dfabb73e
Report Status: 4
Hashed bucket:
Cab Guid: 0"
Error 2/3/2026 9:44:47 AM Application Error 1000 Application Crashing Events "Faulting application name: HPScan.exe, version: 63.6.0.1234, time stamp: 0x68ee3c26
Faulting module name: MSVCP140.dll, version: 14.0.24210.0, time stamp: 0x575a4ceb
Exception code: 0xc0000005
Fault offset: 0x0000000000018c34
Faulting process id: 0x430C
Faulting application start time: 0x1DC952C57F5D883
Faulting application path: C:\Program Files\HP\HP Scan\Bin\HPScan.exe
Faulting module path: C:\Program Files\HP\HP Scan\Bin\MSVCP140.dll
Report Id: efb7cdb3-06d7-4de0-bc9d-0828dfabb73e
Faulting package full name:
Faulting package-relative application ID: "
Information 2/3/2026 9:26:00 AM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff802969bfd26
P4: ffffe004d2c36c90
P5: 0
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\Minidump\120225-15750-01.dmp
\\?\C:\Windows\SystemTemp\WER-15750-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e08630f0-4f2e-490d-86f9-082e00af8430.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d2b0fd23-7b44-4ad0-a712-22279cfcb039.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e4cf8d64-0ba5-41e8-9ed1-5d0147c2e911.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cb22ba55-6f40-43bf-88b3-a73faf3995eb.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_9de51425cd3e6fd9feecd38edee61f7a2b26a8b_00000000_6b2542c9-e3fd-4827-8a6f-f6a5c721e6c8

Analysis symbol:
Rechecking for solution: 0
Report Id: 2139f884-a610-4950-a254-6a41db931367
Report Status: 2051
Hashed bucket:
Cab Guid: 0"
Information 2/3/2026 9:23:25 AM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff802969bfd26
P4: ffffe004d2c36c90
P5: 0
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\Minidump\120225-15750-01.dmp
\\?\C:\Windows\SystemTemp\WER-15750-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e08630f0-4f2e-490d-86f9-082e00af8430.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d2b0fd23-7b44-4ad0-a712-22279cfcb039.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e4cf8d64-0ba5-41e8-9ed1-5d0147c2e911.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cb22ba55-6f40-43bf-88b3-a73faf3995eb.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_9de51425cd3e6fd9feecd38edee61f7a2b26a8b_00000000_6b2542c9-e3fd-4827-8a6f-f6a5c721e6c8

Analysis symbol:
Rechecking for solution: 0
Report Id: 2139f884-a610-4950-a254-6a41db931367
Report Status: 2051
Hashed bucket:
Cab Guid: 0"
Information 2/3/2026 9:20:35 AM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff802969bfd26
P4: ffffe004d2c36c90
P5: 0
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\Minidump\120225-15750-01.dmp
\\?\C:\Windows\SystemTemp\WER-15750-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e08630f0-4f2e-490d-86f9-082e00af8430.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d2b0fd23-7b44-4ad0-a712-22279cfcb039.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e4cf8d64-0ba5-41e8-9ed1-5d0147c2e911.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cb22ba55-6f40-43bf-88b3-a73faf3995eb.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_9de51425cd3e6fd9feecd38edee61f7a2b26a8b_00000000_6b2542c9-e3fd-4827-8a6f-f6a5c721e6c8

Analysis symbol:
Rechecking for solution: 0
Report Id: 2139f884-a610-4950-a254-6a41db931367
Report Status: 2051
Hashed bucket:
Cab Guid: 0"
Information 2/3/2026 8:48:19 AM Windows Error Reporting 1001 None "Fault bucket 1897823104937831562, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: HPScan.exe
P2: 63.6.0.1234
P3: 68ee3c26
P4: olmapi32.dll
P5: 16.0.19628.20024
P6: 69571ed7
P7: 000000000002413d
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.31478e23-f45d-439f-875b-3e689ba2395d.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.85212fba-2948-4032-9088-1c704c07bbda.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.5220e513-a67c-40bc-8c33-c00405515f6f.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.4bdc94ae-a98b-4b71-9f34-c6f30f51ffe5.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.ecadba5c-21d5-4a5a-9854-3938156ebb9c.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HPScan.exe_8c39be57c8fffaa2dc1938977f2c31cdc9dfc_3c3ef9bc_d88e257f-9a16-4c53-bda2-4073dddb0b3c

Analysis symbol:
Rechecking for solution: 0
Report Id: c0b45df7-55c3-4dab-a0a6-4b3ef0b9659a
Report Status: 268435456
Hashed bucket: b005474759f097d77a566c0f10592c8a
Cab Guid: 0"
Information 2/3/2026 8:48:18 AM Windows Error Reporting 1001 None "Fault bucket 1699765359411046737, type 4
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: HPScan.exe
P2: 63.6.0.1234
P3: 68ee3c26
P4: MSVCP140.dll
P5: 14.0.24210.0
P6: 575a4ceb
P7: c0000005
P8: 0000000000018c34
P9:
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.7f11e9a6-0256-413b-9c20-8bf3ffff707f.tmp.WERInternalMetadata.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HPScan.exe_7de16f6385ba6d84ac82105cebe6578dca7dff79_3c3ef9bc_e6b2d146-c0f2-4454-8991-bed2665907bc

Analysis symbol:
Rechecking for solution: 0
Report Id: 487c93b0-3aa6-4946-afd6-750f12c3f83f
Report Status: 268435456
Hashed bucket: 943f87e7d6541b7d9796c796b135a951
Cab Guid: 0"
Error 2/3/2026 8:48:17 AM Application Error 1000 Application Crashing Events "Faulting application name: HPScan.exe, version: 63.6.0.1234, time stamp: 0x68ee3c26
Faulting module name: olmapi32.dll, version: 16.0.19628.20024, time stamp: 0x69571ed7
Exception code: 0xc0000409
Fault offset: 0x000000000002413d
Faulting process id: 0x1858
Faulting application start time: 0x1DC952463782860
Faulting application path: C:\Program Files\HP\HP Scan\Bin\HPScan.exe
Faulting module path: C:\Program Files\Microsoft Office\root\Office16\olmapi32.dll
Report Id: c0b45df7-55c3-4dab-a0a6-4b3ef0b9659a
Faulting package full name:
Faulting package-relative application ID: "
Information 2/3/2026 8:48:17 AM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: BlueScreen
Response: Not available
Cab Id: 0

Problem signature:
P1: 3b
P2: c0000005
P3: fffff802969bfd26
P4: ffffe004d2c36c90
P5: 0
P6: 10_0_26100
P7: 0_0
P8: 256_1
P9:
P10:

Attached files:
\\?\C:\Windows\Minidump\120225-15750-01.dmp
\\?\C:\Windows\SystemTemp\WER-15750-0.sysdata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e08630f0-4f2e-490d-86f9-082e00af8430.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.d2b0fd23-7b44-4ad0-a712-22279cfcb039.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.e4cf8d64-0ba5-41e8-9ed1-5d0147c2e911.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.cb22ba55-6f40-43bf-88b3-a73faf3995eb.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\Kernel_3b_9de51425cd3e6fd9feecd38edee61f7a2b26a8b_00000000_6b2542c9-e3fd-4827-8a6f-f6a5c721e6c8

Analysis symbol:
Rechecking for solution: 0
Report Id: 2139f884-a610-4950-a254-6a41db931367
Report Status: 2051
Hashed bucket:
Cab Guid: 0"
Information 2/3/2026 8:48:17 AM Windows Error Reporting 1001 None "Fault bucket , type 0
Event Name: APPCRASH
Response: Not available
Cab Id: 0

Problem signature:
P1: HPScan.exe
P2: 63.6.0.1234
P3: 68ee3c26
P4: MSVCP140.dll
P5: 14.0.24210.0
P6: 575a4ceb
P7: c0000005
P8: 0000000000018c34
P9:
P10:

Attached files:

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportQueue\AppCrash_HPScan.exe_7de16f6385ba6d84ac82105cebe6578dca7dff79_3c3ef9bc_e6b2d146-c0f2-4454-8991-bed2665907bc

Analysis symbol:
Rechecking for solution: 0
Report Id: 487c93b0-3aa6-4946-afd6-750f12c3f83f
Report Status: 4
Hashed bucket:
Cab Guid: 0"
Error 2/3/2026 8:48:16 AM Application Error 1000 Application Crashing Events "Faulting application name: HPScan.exe, version: 63.6.0.1234, time stamp: 0x68ee3c26
Faulting module name: MSVCP140.dll, version: 14.0.24210.0, time stamp: 0x575a4ceb
Exception code: 0xc0000005
Fault offset: 0x0000000000018c34
Faulting process id: 0x1858
Faulting application start time: 0x1DC952463782860
Faulting application path: C:\Program Files\HP\HP Scan\Bin\HPScan.exe
Faulting module path: C:\Program Files\HP\HP Scan\Bin\MSVCP140.dll
Report Id: 487c93b0-3aa6-4946-afd6-750f12c3f83f
Faulting package full name:
Faulting package-relative application ID: "
Information 2/3/2026 8:18:02 AM Windows Error Reporting 1001 None "Fault bucket 1897823104937831562, type 5
Event Name: BEX64
Response: Not available
Cab Id: 0

Problem signature:
P1: HPScan.exe
P2: 63.6.0.1234
P3: 68ee3c26
P4: olmapi32.dll
P5: 16.0.19628.20024
P6: 69571ed7
P7: 000000000002413d
P8: c0000409
P9: 0000000000000007
P10:

Attached files:
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.6c4a5523-9912-4f59-a256-35da5e25f612.tmp.dmp
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.1522924e-decd-4977-b03e-a5e3ef7281f3.tmp.WERInternalMetadata.xml
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.9d910e1d-1c7f-4821-a11f-19f6e4ffbb02.tmp.csv
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.20eab74c-46f6-496f-b088-22feaa0c1935.tmp.txt
\\?\C:\ProgramData\Microsoft\Windows\WER\Temp\WER.bccffc4d-641c-4db6-9804-a9d30b95cc71.tmp.xml

These files may be available here:
\\?\C:\ProgramData\Microsoft\Windows\WER\ReportArchive\AppCrash_HPScan.exe_8c39be57c8fffaa2dc1938977f2c31cdc9dfc_3c3ef9bc_29e26e4e-ac5c-4cb8-8186-3206dca26842

Analysis symbol:
Rechecking for solution: 0
Report Id: b85d64d1-24c7-4663-ad9d-4884ea3a7d69
Report Status: 268435456
Hashed bucket: b005474759f097d77a566c0f10592c8a
Cab Guid: 0"

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