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03-02-2019 07:07 AM
I am getting an error message on the HP Smart App (Using Windows 10) after I scan-in a document that says: ""There was a problem loading your Smart Task. PLease try again." I am unable to get past this point and the app freezes. Only cntrl-alt-delete will remove it. I am unable to save a pdf of the scan. I have been using this software for over a year now with no problems, I have made no changes to the software, and I have a compatible HP Printer. Any help would be appreciated.
03-02-2019 01:41 PM - edited 03-02-2019 02:04 PM
I had this problem too. I went through the hassle of uninstalling, downloading the full driver package HP_Color_LJ_Pro_MFP_M477-PCL_6_v3_Full_Soln_17171 and reinstalling. Same error after reinstall.
I've been using this software for at least a year with no issues either.
03-04-2019 11:34 AM
I was going to do what you did - reinstall everything but you saved me the tiime. I went to plan B since I did not have time to spend trying to figure it out. I also needed to scan multi page documents to single PDF. I found an open source app - NAPS2 (not another PDF scanner 2. Works like a champ. Will monitor this forum to see if there is ever a solutions
03-06-2019 12:46 PM
OK, I got it working again. First I did a hard reset of my printer. Second I completely uninstalled the HP Smart App. Then reinstalled it from the Windows Store. My first test run worked good. Second try also worked with no error messages. I guess a complete delete and reinstall is the answer.