HP Smart not working on Windows 11

[Uffer]

HP Smart not opening in Windows 11 PC

[Dragon-Fur]

@Uffer 

Welcome to the HP Community --

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@Uffer wrote:
Product:  HP ENVY 5541 All-in-One Printer

HP Smart not opening in Windows 11 PC

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Your printer supports HP Smart and its replacement application "HP".

Can you tell us anything about "not working" to help us understand the nature of the problem?

For example,

• Has HP Smart ever worked?
• What type of network connection are you using between printer and network and computer and network or printer?
• Does the application start to open and then hang on a white screen?
• Does the application open but you cannot find or Add your printer?
• Does the application open, find your printer, and then does not want to print or scan?
• What type of job are you running?  Print PDF / Image, Scan?

AND

• Is Printer Properties → Tab Advanced → Driver assigned to the installed HP driver and not an IPP / Microsoft driver?  
• 

• Is the Printer Preferences selected Shortcut set to General Everyday Printing or another shortcut that is not any form of "Factory"?  
• 

and / or

• Have you run the Diagnostics / Fix solution in the HP Smart menu?

Example - HP Smart - Windows - Main Menu

Item ⑨ 

Example HP App - Windows - Menu Options

⑥  → Diagnostics → Diagnose and fix

-- What else? --

Your printer supports the full driver printer software in Windows 11.

Is the full driver software installed on your computer?

The full driver includes HP Scan.

The full driver also supports printing from other software / apps, for example, PDF, Word, Photo software.

HP Smart and HP App, although not dependent on the full driver, can benefit from having the full driver installed.

Web Pack Installation - Open Web Page - Full Driver Printer Software

HP ENVY 5540 series Full Feature Software and Drivers

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References / Resources

HP Printer Home Page - References and Resources

Learn about your Printer - Solve Problems

“Things that are your printer”

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NOTE: Content depends on device type and Operating System

Categories: Warranty Check, Alerts, Troubleshooting, Ink & Paper, HP Software & Drivers / Firmware Updates, Setup & User Guides, Product Specifications, Account & Registration, Warranty & Repair

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HP ENVY 5541 All-in-One Printer

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Question / Concern Answered, Click my Post "Accept as Solution"

[Venom21]

Follow accepted solution of below post:

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Smart-program-won-t-open-on-w...

@Dragon-Fur 

Sorry, I wasn’t trying to post after you or interfere. It just appears after I click the Post button.”

[Dragon-Fur]

@Venom21 

It's fine --

It is certainly possible the HP Smart app needs to be Reset or even reinstalled.

True too, the HP App is the "replacement" for the older HP Smart application.

Both applications are supported at this writing, in fact.

HP Smart has the advantage of being familiar and perhaps a bit more straight forward.

and

HP App adds advantages of its own, including a few features that might not be apparent in HP Smart.

Thank you for participating in the HP Community --

Real people who own, use, and support HP devices.

Click Yes to say Thank You !

Question / Concern Answered, Click my Post "Accept as Solution"