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‎10-15-2025 02:05 PM

HP Recommended

HP Smart program won't open.......loading "circle" spins and spins and spins.....help! 70 yo man, no tech wizard. Do I need to download the program software from somewhere? Where?

10 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎10-18-2025 01:11 PM

HP Recommended

Hi @73camper,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Here’s the guidance to fix HP Smart not opening on Windows 11:

Why This Happens

The spinning circle usually means the app is stuck during initialization due to:

  • Corrupted HP Smart installation
  • Microsoft Store cache issues
  • Pending Windows updates


Recommended Fix

1. Check Windows Updates

  • Click Start > Settings > Windows Update.
  • Install all pending updates.


2. Reset Microsoft Store Cache

  • Press Win + R, type: 
  • wsreset.exe
  • Press OK. A blank Command Prompt will open, and then the Microsoft Store will restart.


3. Reinstall the new HP App


4. Check System Requirements

Ensure your PC meets HP app requirements (Windows 10 or later, active internet connection).


5. Alternative Setup

If the HP app still won’t open:

  • Go to 👉 Official HP® Support
  • Download HP Easy Start and install the Full Software and Drivers for your printer.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

View solution in original post

1 person found this reply helpful
Was this reply helpful? Yes No
2 REPLIES 2

‎10-18-2025 01:11 PM

HP Recommended

Hi @73camper,

Welcome to the HP Support Community.
 

Thank you for posting your query. I will be glad to help you.

Here’s the guidance to fix HP Smart not opening on Windows 11:

Why This Happens

The spinning circle usually means the app is stuck during initialization due to:

  • Corrupted HP Smart installation
  • Microsoft Store cache issues
  • Pending Windows updates


Recommended Fix

1. Check Windows Updates

  • Click Start > Settings > Windows Update.
  • Install all pending updates.


2. Reset Microsoft Store Cache

  • Press Win + R, type: 
  • wsreset.exe
  • Press OK. A blank Command Prompt will open, and then the Microsoft Store will restart.


3. Reinstall the new HP App


4. Check System Requirements

Ensure your PC meets HP app requirements (Windows 10 or later, active internet connection).


5. Alternative Setup

If the HP app still won’t open:

  • Go to 👉 Official HP® Support
  • Download HP Easy Start and install the Full Software and Drivers for your printer.

 

I hope this helps.

 

Take care and have an amazing day!
 

Did we resolve the issue? If yes, please consider marking this post as "Accepted Solution" and click "Yes" to give us a helpful vote - your feedback keeps us going!

 

Regards,

VikramTheGreat

I'm an HP Employee.


If this reply helped resolve your issue, please select the Accept as Solution as it helps others in the community quickly find the answer they’re looking for.


And if you found this reply helpful, clicking Yes below is a great way to let us know we’re providing the support you need, as it encourages us to keep improving and sharing helpful guidance.

1 person found this reply helpful
Was this reply helpful? Yes No

‎10-19-2025 08:55 AM

HP Recommended

Thanks for the help! Downloading and reinstalling the HP App resolved the issue.

Was this reply helpful? Yes No
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