-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
-
×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center. -
- HP Community
- Archived Topics
- Unanswered Topics - Desktops
- HP Support Assistant Icon(s) Not Working Properly?

Create an account on the HP Community to personalize your profile and ask a question

08-11-2017 11:26 PM - edited 08-12-2017 01:13 AM
I reinstalled HPSA and am currently at 8.4.19.3 but it did not resolve my problem, which is: the HPSA "notification icon" that I believe should appear in the lower right hand on the task bar does not seem to be operating properly. What I see:
1) There is no HPSA icon present on the righthand portion of the taskbar, but if I hover my mouse pointer over the area in the gray taskbar where the icon presumably should be, a message pops up: "HP Support Assistant information available." And, if I left-click while over this blank area, HPSA is launched. So shouldn't there be an icon present here to indicate HPSA information is available?
2) Sometimes I see a black square appear in that same area. As I understand it, there should be a symbol or symbols inside that square, such as a question mark or an exclamation point. Is that correct? But I have no symbols...just a black square with nothing inside the square.
Is the above operation normal or abnormal? If not normal, is there a resolution?
Note: HP Support Assistant Quick Access is "checked" in the toolbar settings.
