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Ian32uk
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HP Support Assistant Important action needed

HP Recommended
260-a160na Desktop
Microsoft Windows 10 (64-bit)

Hi,

 

HP Support Assistant indicates that important action is needed, and when I click on the icon, it says that 7 updates are available.

 

I have tried installing these, but it keeps showing installation complete, but underneath that it says "cancelled installation", and lists all 7 as failed updates.

 

I am a little confused, because it is showing things like "HP JumpStart" and "HP Orbit" as 2 of the 3 most important, but yet as far as I am aware, I already have these installed?

 

Thank you for your time.

 

Ian.

1 ACCEPTED SOLUTION

Accepted Solutions
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,619 4,009
Message 2 of 5
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@Ian32uk

Thanks for showing your interest in the HP Forums! 

I’d like to help!

 

As I understand you are unable to install the important updates via the HP Support Assistant application,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know that HPSA redirects application updates based on model-series and is not specific to your computer?

 

(Basically, the application gets updates based on the entire series, is not specific to your serial number, hence there are certain updates that can be skipped)

 

Although, if your applications aren't working and the updates are necessary, make sure you download the latest version available for HPSA from the Official HPSA website.

If yes, please follow the below steps to ensure the options are not set to Never :

  1. Open HP Support Assistant and click the Settings button.
  2. On the Health Analysis tab, select "Every day or week" from the Frequency drop-down list, and then click Save.
  3. Click the Tune up tab, select the "your preference" from the Frequency drop-down list, and then click Save.
  4. Restart the computer and try again.

for more details, click here

 

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

View solution in original post

4 REPLIES 4
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,619 4,009
Message 2 of 5
Flag Post
HP Recommended

 

@Ian32uk

Thanks for showing your interest in the HP Forums! 

I’d like to help!

 

As I understand you are unable to install the important updates via the HP Support Assistant application,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know that HPSA redirects application updates based on model-series and is not specific to your computer?

 

(Basically, the application gets updates based on the entire series, is not specific to your serial number, hence there are certain updates that can be skipped)

 

Although, if your applications aren't working and the updates are necessary, make sure you download the latest version available for HPSA from the Official HPSA website.

If yes, please follow the below steps to ensure the options are not set to Never :

  1. Open HP Support Assistant and click the Settings button.
  2. On the Health Analysis tab, select "Every day or week" from the Frequency drop-down list, and then click Save.
  3. Click the Tune up tab, select the "your preference" from the Frequency drop-down list, and then click Save.
  4. Restart the computer and try again.

for more details, click here

 

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

View solution in original post

Ian32uk
Author
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Hi Riddle_Decipher,

 

Thank you for taking the time to help, I really appreciate it!

 

I shall give your instructions a go, and get back to you in the near future. I am at present having to go easy on downloads until next month, because of a failed installation of the new Windows Fall update on my Toshiba laptop has brought me very close to my ISP's download limit. It looks to have downloaded it twice!

 

Thank you again, I will be in touch again soon.

 

Ian 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,619 4,009
Message 4 of 5
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HP Recommended

 

@Ian32uk

Thank you for the replying,

Please take your time and get back to me with the results,

 

I'll be awaiting your response and would be glad to help.

 

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

 

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

Riddle_Decipher
I am an HP Employee

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Ian32uk
Author
Level 2
22 11 0 0
Message 5 of 5
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HP Recommended

Hi again Riddle Decipher,

 

Thanks for being so patient!

 

HP Support Assistant automatically upgraded to the latest version of HPSA, and has now also automatically installed the 3 most important updates marked in red.

 

I will cilck on the thumb icon, and mark this as resolved.

 

Thank you again for your time.

 

Ian.

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