HP Support Assistant - Remove device

[Rayza73]

I'm using v9.7.290.0 of HP Support Assistant and I need to remove my printer, but there is no visible way of removing a device in this version.

[Dragon-Fur · Accepted solution]

@Rayza73 

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Open HP Support Assistant.

Depending on the type of HP Support Assistant you have installed,

Try / Consider

HP Support Assistant Application (Version 9.6.x and newer)

Open HP Support Assistant

If you have not done so, Sign into the application

In the upper right corner, Click on your Account name icon

Open View Profile

Peruse the list

Click the X in Blue Circle in the last column of the device information

For those reading...

For the "software" version of HPSA that is installed in Programs and Features

Open HP Support Assistant

If you have not done so, Sign into the HP Support Assistant

Click on your Account icon (people icon with your name under the icon)

Peruse the list

Click "Edit this device" > Click "Remove this Device" >> Save

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

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Question Resolved / Answered, Click "Accept as Solution"

[Prométhée]

Hello
indeed, I had not noticed ..
The only option I think I have found would be if we go through the account.
Maybe it is your case, if the software is opened without being connected, it gives some connected devices, the computer and a printer, for example!
I did not find an option to delete indeed!
But I logged into my account, and there it tells me what I had recorded at the time ..
If we click at the top right "show profile"
there we have a cross and we can delete a device ..
Maybe try this
Only I do not know if this will work for the printer once logged out of the account!

[edit ]

sorry @Dragon-Fur 
I did not have an answer when I wrote and sent my message

[Rayza73]

Thanks for your assistance everyone. I clicked on the "Create Account/Sign in" button on the top left (I don't have an account). It gave me the option to "view profile". When I clicked on that it showed me the 2 devices and I was able to remove the printer from there. A similar process that was mentioned above.

[Prométhée]

Hi
well seen @Rayza73 
I didn't try like that,
I thought showing profile would not work if not logged in
well done

[Dragon-Fur]

@Rayza73 

Glad it's fixed.

Stay Safe.

@Prométhée 

Odd, yes?

Actually, Customer does have an HP Account, else he / she / they could not communicate with us in the Community.

Smiling.

For those reading - Information on your HP Account:

HP Account - Login / Dashboard

Note:  Log into your HP Account if / when you need central access to your device information, including the ability to update your personal  information.

Thank you for participating in the HP Community.

The Community is a separate wing of the HP website - We are not an HP business group.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Thumbs Up to say Thank You.

Question Resolved / Answered, Click "Accept as Solution"

[Prométhée]

Yes, indeed I did not pay attention to that ..
If I log in, I  actually use my community ID
However I still have to have my first HP account where I registered my devices.
Users do not always have to know that the identifier can be used for everything now.
I do not remember so much, but it seems to me that at the time, we had if we wanted two separate accounts, one for these products, and the other for the forum.
Well i don't know if you will understand me
take care of yourself

[Dragon-Fur]

@Prométhée 

The configuration to have all accounts consolidated into one HP Account is a relatively recent change.

The announcement (internal) was made... a couple (or more) months ago?

Meh.  Poor Dragon memory.  Smiling.

Yes, there are definitely those who still have more than one account for various things.

I would guess the moderators can straighten out anyone (customer) who asks or has trouble.