HP Support Assistant Silent Uninstall

[SuzzieLaptop]

Hi

I am trying uninstall HP Support Assistant, I have tried using MsiExec and UninstallHPSA.exe but it always prompts about savings personal settings. I need it to be totally silent - any ideas?

Thanks Suz x

[Riddle_Decipher]

@SuzzieLaptop You can choose to delete personal settings as well, if you are going to be removing the programs, it's settings doesn't have to be on the device either, 

Please do that and if that doesn't help, try the below steps:

I suggest you create a new use account and check if that works, if that doesn't help, you may want to follow the below steps to uninstall the program, and then install a fresh copy using this link: click here for details.

1. In Windows, search for an open Uninstall a program.

2. On the Programs and Features window, select HP Support Assistant, then click Uninstall.

   Figure : Uninstall HP Support Assistant

   

3. Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.

   Figure : Uninstall confirmation

   

4. Restart your computer to complete the process.

P.S: Welcome to HP Community 😉

Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

[SuzzieLaptop]

Hi  Riddle_Decipher

Many thanks for the response, unfortunately I am trying to do this silently via the command line using msiexec. I have tried the  

UninstallKeepPreferences=TRUE switch, but it keeps prompting the question about keeping preferences. How can I stop this prompt?

Suz

[SuzzieLaptop · Accepted solution]

I have found the solution. To silently uninstall  HP Support Assistant you need to do the following

Delete HKLM\Software\WOW6432Node\Hewlett-Packard\HPActiveSupport

Then run 

"C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\UninstallHPSA.exe" /s /v/qn UninstallKeepPreferences=FALSE

[Riddle_Decipher]

@SuzzieLaptop I'm glad you've got that sorted,

Remember, if you ever need help related to your HP device,

We'll be right here and happy to help, take care and have an awesome day, ahead.