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- HP Support Assistant Silent Uninstall

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10-22-2020 08:18 AM
Hi
I am trying uninstall HP Support Assistant, I have tried using MsiExec and UninstallHPSA.exe but it always prompts about savings personal settings. I need it to be totally silent - any ideas?
Thanks Suz x
Solved! Go to Solution.
Accepted Solutions
10-27-2020 09:31 AM
I have found the solution. To silently uninstall HP Support Assistant you need to do the following
Delete HKLM\Software\WOW6432Node\Hewlett-Packard\HPActiveSupport
Then run
"C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\UninstallHPSA.exe" /s /v/qn UninstallKeepPreferences=FALSE
10-25-2020 03:57 PM
@SuzzieLaptop You can choose to delete personal settings as well, if you are going to be removing the programs, it's settings doesn't have to be on the device either,
Please do that and if that doesn't help, try the below steps:
I suggest you create a new use account and check if that works, if that doesn't help, you may want to follow the below steps to uninstall the program, and then install a fresh copy using this link: click here for details.
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In Windows, search for an open Uninstall a program.
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On the Programs and Features window, select HP Support Assistant, then click Uninstall.
Figure : Uninstall HP Support Assistant
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Click Yes on the Programs and Features screen to confirm you want to uninstall HP Support Assistant.
Figure : Uninstall confirmation
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Restart your computer to complete the process.
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Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.
10-27-2020 03:19 AM
Hi Riddle_Decipher
Many thanks for the response, unfortunately I am trying to do this silently via the command line using msiexec. I have tried the
UninstallKeepPreferences=TRUE switch, but it keeps prompting the question about keeping preferences. How can I stop this prompt?
Suz
10-27-2020 09:31 AM
I have found the solution. To silently uninstall HP Support Assistant you need to do the following
Delete HKLM\Software\WOW6432Node\Hewlett-Packard\HPActiveSupport
Then run
"C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\UninstallHPSA.exe" /s /v/qn UninstallKeepPreferences=FALSE
10-27-2020 01:13 PM
@SuzzieLaptop I'm glad you've got that sorted,
Remember, if you ever need help related to your HP device,
We'll be right here and happy to help, take care and have an awesome day, ahead.
Riddle_Decipher
I am an HP Employee
Learning is a journey, not a destination.
Let's keep asking questions and growing together.