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HP Recommended
HP Slim Desktop - S01-pF1048xt
Microsoft Windows 11

HP Support Assistant Software & Driver "Update History" has posted updates "colored in a lighter gray" then most. It's like they exist but do not ....??? One  update appears to want to post a second time.

Any ideas as to why....???

 

Thank you for any input.

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

My HP Support Assistant (HPSA) does the same thing.  I just think the inoperative updates are grey out.  I think they become inoperative when some other update makes changes. 

Updates will often have the same name but when you click on them and expand them the version or service pack (sp) will be different.  Having said that my HPSA has installed and greyed out the same update more than once. This particularly happens with optional updates. (The ones with the i inside a circle icon.)  

Odd Echo_Lake, who is an HP employee, does not have the same thing happen in their HPSA and told you to re-install HPSA..  Maybe just clicked on some generic response to all HPSA questions without even reading what you wrote.

I have had HP computer for years.  HPSA just does that.  You might consider opening and reading what the optional update is about.  I often don't download them and they disappear when they become obsolete.

 

 

View solution in original post

3 REPLIES 3
HP Recommended

@Litespeed7

Thank you for posting on the HP Support Community.
 

Don't worry as I'll be glad to help, to provide an accurate resolution, I need a few more details:

  • Could you please share the picture of the greyed out options?
  • Have you tried updating the HP support assistant software to the latest version?

Resolve most HP Support Assistant issues by downloading and installing the latest version of HP Support Assistant from the HP Support Assistant website. Use the information in this document to troubleshoot specific HP Support Assistant issues.
 

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

ECHO_LAKE
I am an HP Employee

HP Recommended

Thank you for replying. The HP software is current. My machine is only a month old.

I hope you can see the below. I have red arrows pointing to the the questionable items. Is it possible Windows Update already installed it ....? The only update installed that same day by Windows was Intel Corporation - Display - 30.0.101.1191 if the two are the same it difficult to tell for a non tech person.

 

Litespeed7_0-1643143357020.png

Thank you in advance for any further help you can extend.

Lee

HP Recommended

My HP Support Assistant (HPSA) does the same thing.  I just think the inoperative updates are grey out.  I think they become inoperative when some other update makes changes. 

Updates will often have the same name but when you click on them and expand them the version or service pack (sp) will be different.  Having said that my HPSA has installed and greyed out the same update more than once. This particularly happens with optional updates. (The ones with the i inside a circle icon.)  

Odd Echo_Lake, who is an HP employee, does not have the same thing happen in their HPSA and told you to re-install HPSA..  Maybe just clicked on some generic response to all HPSA questions without even reading what you wrote.

I have had HP computer for years.  HPSA just does that.  You might consider opening and reading what the optional update is about.  I often don't download them and they disappear when they become obsolete.

 

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.