• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎09-21-2022 07:12 AM - edited ‎09-21-2022 07:13 AM

HP Recommended
Product: HP Pavilion x360 - 13-u135tu
Operating System: Microsoft Windows 10 (64-bit)

I have the latest windows updates installed on my computer but still I am getting this annoying message when i try to install HP support assistant 9 - This version of HP Support Assistant appears to be incompatible with your operating system. You can download a legacy version of HP Support Assistant on our website. My current windows version as i am posting this message is Windows 10 21H2 OS Build: 19044.2006. One reason why this could be happening is I already had HP support assistant 9 installed on my PC but had to uninstall it for data cleanup purposes and now it is picking up wrong version numbers from old app data files that i did not delete. I tried to search through C drive but i could not find the location of the app data file which HPSA installer is picking up. Please help.

Category:
3 people had the same question
1 REPLY 1

‎10-08-2022 01:38 AM

HP Recommended

Uninstall, and then reinstall HP Support Assistant to fix issues with the software.
Search for and open Add or remove programs in Windows.
Select HP Support Assistant from the Apps & features list.
Click Uninstall, and then click Uninstall again to confirm.
Restart your computer.

 

Regards,

Rachel Gomez

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.