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Microsoft Windows 10 (64-bit)

Since December 2021 my HP Support Assistant is not working properly.

  • The User Interface of the main screen is broken. Probably a missing style sheet? 
  • ThomasEv_0-1642455924752.png

     

  • Downloading and Re-installing HP Support Assistant does not fix this.
  • There is no way to Uninstall HP Support Assistant as the application does not list in the control panel programs list either.

 Please provide a solution to completely uninstall and reinstall HP Support Assistant or a fix to this user interface issue.

2 REPLIES 2
HP Recommended

@ThomasEv 

Hello,

To solve this problem, try the following solution:

  1. On the keyboard, press the Windows and X keys simultaneously.
  2. Click on Windows PowerShell (Admin) or Command Prompt (admin) and then click Yes.
  3. Command Prompt: Type powershell get-appxpackage -allusers *HPSupportAssistant* | remove-appxpackage, then press Enter key. The uninstallation of HP Support Assistant is performed.

    Windows PowerShell: Type get-appxpackage -allusers *HPSupportAssistant* | remove-appxpackage, then press Enter key. The uninstallation of HP Support Assistant is performed.
  4. Restart the computer.
  5. Download and install the HP Support Assistant application available through the following HP link: www.hp.com/go/hpsupportassistant.

Don't hesitate to contact us in case of need.

Best regards,:Wink:



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HP Recommended

@ThomasEv 

 

First,

IF you are using the HPSA application to update your HP software and drivers,

Know that there have not been any updates for this model since 2020.

 

What does this mean?

You do not need (or really want) HPSA to constantly check for new updates - it won't work and it is largely a waste of resources.

 

You need only check once in a while a the Software and Drivers website support to see if anything changes (if any updates are ever added).

 

=========================================================================

If the version of the HPSA you are running is 9.x, it is the application type.

 

Find the HP Support Assistant application in Settings > Apps > Apps and Features

If you choose to do so,

Uninstall the app > Restart the computer > "Get" a new copy of the app from the Microsoft Store

 

Will reinstalling fix the HPSA?

Likely not - but since the Automatic Updates check cannot find any updates, it might be that HPSA is already doing what it can do.

 

Optional >> Switch OFF "Software Updates Settings"

 

Example - HPSA Settings - Auto-Updates

HPSA_App_Settings_Auto-Updates_2HPSA_App_Settings_Auto-Updates_2

 

HP Device Support Home Page - References and Resources – Learn about your Device - Solve Problems

NOTE:  Content depends on device type and Operating System

CategoriesAlerts, Warranty Check, HP Drivers / Software and BIOS, How-to Videos, Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance Guide (Replacement Parts and Procedures), Product Information (Specifications), more

When the website support page opens, Select (as available) a Category > Topic > Subtopic

HP Spectre x360 - 13-4008tu 

 

Thank you for participating in the HP Community.

Our Community is comprised of volunteers - people who own and use HP devices.

Click Helpful = Yes to say Thanks!

Question / Concern Answered, Click "Accept as Solution"

 

 

Dragon-Fur

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