• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.
Locked

‎08-13-2023 12:45 PM

HP Recommended
Product: Pavilion 590-p0xxx
Operating System: Microsoft Windows 11

Hello all.

I have a Pavilion 590-p0xxx desktop PC running Windows 11. I recently had to do a full system recovery on it and restore everything. It's all working now except for one thing I downloaded HP Support Assistant from the HP website as I have before. Windows 11 is completly up-to-date, but when I try to install HP S.A. I get the following error message:

"This version of HP Support Assistant appears to incompatible with your operating system. You can download a legacy version of HP Support Assistant on our website." Then there's a button that says "Go to download". When I clcik on it, it takes me back to the page where I first downloaded what I believed to be the latest version of S.A. On a hunch, I also went to the Microsoft Store thinking I could download it as an app. But the closest thing I could find was "HP Desktop Support Utilities". I tried to install it, but it kept giving me an error, too. 

Can someone please point me in the right direction? Thank you in advance.

Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.