HP Support Assistant application is not detecting new devices and continues to list devices.

[GPHave]

HP Support Assistant application is not detecting new devices and continues to list devices that are no longer connected to the computer.  How do I get this application to remove devices no longer connected to the computer?

[Dragon-Fur]

@GPHave 

Welcome to the HP Community --

We are a Peer-to-Peer Forum for people who use HP Technology.

Start here:

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HP Account - Management / Device Lists / Warranty and Product Information

HP Account - Login / Dashboard

HP Device list, Cases, Warranty information, How-to / Troubleshooting, Product and Service information, Add or Delete a device

Example - HP Account > My Devices

HP_Account_Dashboard_6

Next,

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HP Support Assistant – Device List – Remove Device

Note:  Printers that are / were subscribed to Instant Ink might resist being removed and will remain in the list.

Open and read >>> HP Support Personal Dashboard Resource Guide 

Device renaming in the Dashboard does not rename the printer in Devices and Printers (Windows)

If you do manage to find the unwanted device in the HP Support Assistant application and remove it,

(and)

If, after the unwanted device is "gone",

(and)

If HPSA won't let go of the device,

(then)

Uninstall the HPSA application

Restart the computer and log in

"Get" and install a new copy of the app from Download HP Support Assistant

 Reference: HP PCs - Using HP Support Assistant (Windows) 

Example - HP Support Assistant - Profile - Remove Device

HPSA_Profile_Remove_Device_2

HP Device Home Page - References and Resources

Learn about your Device - Solve Problems

When the website support page opens, Select (as available) a Category > Topic > Subtopic

NOTE: Content depends on device type and Operating System

Categories: Alerts, Warranty Check, HP Software / Drivers / Firmware Updates, How-to Videos,

Bulletins/Notices, How-to Documents, Troubleshooting, Manuals > User Guide, Service and Maintenance

Guide (Replacement Parts and Procedures), Product Information (Specifications), more

Open

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Enter the device type and model name of your HP device

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