HP Support Assistant asks me to make changes to Hard Drive but whn I say yes, it continues to ask.

[Tbm7001]

Programme acts as if it is ready to open, yet keeps asking for permission to make hard drive changes. I have uninstalled and reinstalled it several times yet problem persists.

[The_Fossette]

@Tbm7001,

Welcome to the HP Support Community!

I reviewed your post and I understand that you are getting repeated notification from HP support assistant.

Don’t worry, I assure you I will try my best to get this sorted.

I recommend you uninstall the HP support assistant from the computer and then download and install it from the below link.

http://www8.hp.com/in/en/campaigns/hpsupportassistant/hpsupport.html?jumpid=va_r602_in/en/any/psg/pl...

Let me know how it goes and you have a great day!

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Tbm7001]

I have downloaded this umpteen times but it still refuses to open. 😞

[The_Fossette]

@Tbm7001,

I recommend you perform a reset on the computer following the steps in the below article and check if it helps.

https://support.hp.com/in-en/document/c04742289

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Tbm7001]

Tried that too, but get a message saying reset not complete due toe error. It does not tell me what the error is.

I do appreciate your efforts to help me by the way.

[The_Fossette · Accepted solution]

@Tbm7001,

I recommend you perform a recovery on the computer following the steps in the below article and check.

https://support.hp.com/in-en/document/c04758961

If you wish to show appreciation for my efforts, mark my post as Accept as Solution. Your feedback counts!

Cheers!

[Tbm7001]

t has worked. Thank you.

Now I need to work out how to recover my files from the external hard drive connected to the computer???

[sandytechy20]

@Tbm7001

Good to know that issue is fixed.

However, if you have any data recovery software to retrieve files from the hard, I would suggest, go ahead and use it.

Cheers.