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lksvdd
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HP Support Assistant broken, showing version 0.0.0.0 and re-install won't help

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HP Z440 Workstation
Microsoft Windows 10 (64-bit)

My HP Support Assistant is broken and doesn't get fix when I try uninstall and re-install, weird thing is that 'about' shows a bad version number => 0.0.0.0.

 

I already checked here: https://support.hp.com/nl-nl/document/c03626258 to troubleshoot the HP Support Assistant, I can uninstall and I can re-install, but it just won't work any more and the HPSA version is 0.0.0.0, I also did download the latest version from: http://www.hp.com/go/hpsupportassistant.


When I run HPSF.exe (as admin) after re-install I get stuck at this: https://support.hp.com/nl-nl/document/c03626258#AbT6

-> HP Support Assistant is stuck while 'collecting information' <-> and nothing happens

So I'm pretty stuck in circles sort a say

 

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Xavier-M
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Hi @lksvdd  this is strange, can you please share a screeshot here? Did you recently install Windows or do something different to your PC?

lksvdd
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I'll post a screenshot later...

Didn't do much, it just stopped working and uninatalled and when I re-installed things got even wordse 🙈 Only thing that usually happens is Microsoft updates (running Windows 10 x64 completely up2date). 

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lksvdd
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the screenshot:

Screenshot_20210304-223731__01.jpg

also uploaded it here: http://imgur.com/gallery/6OZlNKY

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Xavier-M
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Hi @lksvdd - This seems like a bad installation, it will need a bit of cleanup. I am from the HPSA team, would you mind setting up a remote session with me? If so, please PM me and I can send you details. Thanks!

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lksvdd
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sure no problem, I appreciate the effort. 

 

I did try an uninstall, cleaned-up left over folders and searched the register, re-installed, but it doesn't fix my problem. I'll sent you a pm.

 

thanks in advance and with kind regards 

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