08-21-2019 09:04 PM
Still have not been able to get HPSA to work on this desktop so I deleted all of my devices. I then tried to add a new device and used the "find my device" option. It returns the message "No device found". What does that mean and how do I fix it?
Solved! Go to Solution.
08-21-2019 09:31 PM
I uninstalled HPSA again and re-installed. When I opened the app when complete, I displayed three devices, including this desktop. When I ran the "check for updates and messages" option it still fails on the "Downloading messages and updates definition" step. When I go to the Support web site and check drivers, I select the detect my product option and it returns "HP could not identify your products". Again, why?
08-24-2019 12:08 PM
Thank you for posting on the HP Support Community.
Use the following link: www.hp.com/go/customercare and enter the product number in order to search for correct drivers.
Click here to troubleshoot HP Support Assistant (Windows 10, 8, 7)
Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.
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09-16-2019 02:48 PM