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taherte2
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Solved!

HP Support Assistant can't detect my device

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Pavilion P570
Microsoft Windows 10 (64-bit)

Still have not been able to get HPSA to work on this desktop so I deleted all of my devices. I then tried to add a new device and used the "find my device" option. It returns the message "No device found". What does that mean and how do I fix it?

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taherte2
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I uninstalled HPSA again and re-installed. When I opened the app when complete, I displayed three devices, including this desktop. When I ran the "check for updates and messages" option it still fails on the "Downloading messages and updates definition" step. When I go to the Support web site and check drivers, I select the detect my product option and it returns "HP could not identify your products". Again, why?

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Echo_Lake
HP Support Agent
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@taherte2
Thank you for posting on the HP Support Community.

 

Use the following link: www.hp.com/go/customercare and enter the product number in order to search for correct drivers.

 

Click here to troubleshoot HP Support Assistant (Windows 10, 8, 7)

 

Hope this helps! Keep me posted for further assistance.
Please click “
Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

ECHO_LAKE
I am an HP Employee

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taherte2
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I took the laptop to a computer repair shop and they were able to fix all of the problems I was having. They weren't sure what they did to fix this problem but one of the key things they found was an issue with Intel firmware. They also were able to get a BIOS update on that HPSA wasn't sjhowing.
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Echo_Lake
HP Support Agent
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@taherte2
Thank you for posting back. 

 

I am glad to know that you managed to resolve the issue. Please reach out again for any further assistance.


Have a nice day ahead.
 

ECHO_LAKE
I am an HP Employee

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