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01-11-2024 12:04 PM
Product: HP Compaq 6005 Pro Microtower PC (ENERGY STAR)
Operating System: Microsoft Windows 10 (64-bit)
Whenever I try to log into the HP Support Assistant after opening the app it accepts my login credentials and a few seconds later the app abruptly crashes/closes. This has been happening on the last several released versions. I have uninstalled the app and tried both the Windows Store version (currently installed) as well as a direct download of the app from the HP Support website directly. The resulting crash happens no matter what version I have installed.
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