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HP Recommended
HP EliteDesk 705 G5 Desktop Mini PC
Microsoft Windows 10 (64-bit)

HP Support Assistant (HPSA) has tried and failed twice now to install an update to "Realtek DASH Client Utility", which it shows as 'Optional'. After the first 'Restart' a pop-up 'RtDashUI Error' occured and HPSA still prompted me to install the update again. After a second 'Restart' the pop-up did not happen but HPSA was still prompting me to install the update again.

 

When I look at the installed programs list I see two 'Realtek Dash Client Service' programs installed. One dated 12th Jan 2021 and another dated 24th July 2021.

 

HPSA is still asking me to install the update but I think it will be waste of time because I think there is something fundamentall wrong in having two programs with the same name installed.

 

Q1 - Should I uninstall the two programs?

Q2 - If I do uninstall them will HPSA offer to install it again so that I end up with only the latest program?

Q3 - This only happened today so is anyone else having this problem?

 

RtDashService update success.pngRtDashService.pngRtDashService update fail.pngTwo Realtek DCS installs.png

1 ACCEPTED SOLUTION

Accepted Solutions
HP Recommended

Thank you. I realised that having two ‘Realtek DASH Client Service’ programs installed was the problem so I did the following which fixed it: -

  1. Created a full backup.
  2. Confirmed that HPSA was still finding and pushing the update.
  3. Uninstalled both ‘Realtek DASH Client Service’ programs.
  4. Restarted PC and confirmed they were no longer installed and that HPSA was still pushing the update.
  5. This time HPSA was able to install the update and after restarting the PC I confirmed there was now only one ‘Realtek DASH Client Service’ program installed.
  6. HPSA is no longer pushing the update due to successful update being recognized.

All sorted now. The above might help anyone else having the same problem.

View solution in original post

1 REPLY 1
HP Recommended

Thank you. I realised that having two ‘Realtek DASH Client Service’ programs installed was the problem so I did the following which fixed it: -

  1. Created a full backup.
  2. Confirmed that HPSA was still finding and pushing the update.
  3. Uninstalled both ‘Realtek DASH Client Service’ programs.
  4. Restarted PC and confirmed they were no longer installed and that HPSA was still pushing the update.
  5. This time HPSA was able to install the update and after restarting the PC I confirmed there was now only one ‘Realtek DASH Client Service’ program installed.
  6. HPSA is no longer pushing the update due to successful update being recognized.

All sorted now. The above might help anyone else having the same problem.

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