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×InformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
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- HP Community
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- Desktop Software and How To Questions
- HP Support Assistant keeps pushing a problematic update

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07-24-2021 10:26 AM
HP Support Assistant (HPSA) has tried and failed twice now to install an update to "Realtek DASH Client Utility", which it shows as 'Optional'. After the first 'Restart' a pop-up 'RtDashUI Error' occured and HPSA still prompted me to install the update again. After a second 'Restart' the pop-up did not happen but HPSA was still prompting me to install the update again.
When I look at the installed programs list I see two 'Realtek Dash Client Service' programs installed. One dated 12th Jan 2021 and another dated 24th July 2021.
HPSA is still asking me to install the update but I think it will be waste of time because I think there is something fundamentall wrong in having two programs with the same name installed.
Q1 - Should I uninstall the two programs?
Q2 - If I do uninstall them will HPSA offer to install it again so that I end up with only the latest program?
Q3 - This only happened today so is anyone else having this problem?
Solved! Go to Solution.
Accepted Solutions
07-25-2021 03:01 AM
Thank you. I realised that having two ‘Realtek DASH Client Service’ programs installed was the problem so I did the following which fixed it: -
- Created a full backup.
- Confirmed that HPSA was still finding and pushing the update.
- Uninstalled both ‘Realtek DASH Client Service’ programs.
- Restarted PC and confirmed they were no longer installed and that HPSA was still pushing the update.
- This time HPSA was able to install the update and after restarting the PC I confirmed there was now only one ‘Realtek DASH Client Service’ program installed.
- HPSA is no longer pushing the update due to successful update being recognized.
All sorted now. The above might help anyone else having the same problem.
07-25-2021 03:01 AM
Thank you. I realised that having two ‘Realtek DASH Client Service’ programs installed was the problem so I did the following which fixed it: -
- Created a full backup.
- Confirmed that HPSA was still finding and pushing the update.
- Uninstalled both ‘Realtek DASH Client Service’ programs.
- Restarted PC and confirmed they were no longer installed and that HPSA was still pushing the update.
- This time HPSA was able to install the update and after restarting the PC I confirmed there was now only one ‘Realtek DASH Client Service’ program installed.
- HPSA is no longer pushing the update due to successful update being recognized.
All sorted now. The above might help anyone else having the same problem.