HP Support Assistant "Application enabling services currently unavailable"

[Xavier-M]

Hi @Rbergen - Can you confirm that when you went to our webpage and clicked on download, what was the name of the file. It should've been sp110939.exe.

If it's not sp110939.exe, while you are on our HPSA page, highlight the URL and please press Ctrl + R buttons on your keyboard together to refresh your browser cache. Then press download again and sp110939.exe should download, proceed with installation.

[dave623]

@Xavier-M - Followed instructions, HPSA working just fine now.  Will report back if any issues crop up.  Thanks for the help!

[Xavier-M]

Hi @dave623 - Excellent. Thank you for reporting your status 🙂 

[FrederickMD]

Xavier

I am little confused about step 8:

8. Once downloaded, open the file and continue clicking Next button and let the installation finish. Once installed successfully, you should see a prompt "HP Support Assistant has been installed successfully"

(A): Once downloaded, open which file, where?

(B): Continue clicking Next Button, where?

Shouldn’t step #6 have these options to select “Continue”?

[Xavier-M]

@FrederickMD - When you click on the URL from Step #6. There is a big Orange button at the top of this page called "Download HP Support Assistant" Click on that button and the download will start. Check below image. Once it's downloaded, it will allow you to click on the file directly or normally it will be in your PCs Downloads folder.

[FrederickMD]

Also, 

You mentioned the following: "If it's not sp110939.exe, while you are on our HPSA page, highlight the URL and please press Ctrl + R buttons on your keyboard together to refresh your browser cache. Then press download again and sp110939.exe should download, proceed with installation".

It is difficult to determine if the file is "sp110939.exe" from the HPSA page. When I highlight the URL as you suggest, nothing happens shows the file is "sp110939.exe"

When I put the cursor on the tab "Download HP Support Assistant" from the HPSA page, it just shows Version 9.6.839.0/8.8.34.31

[Xavier-M]

@FrederickMD Anytime you download the file, the name of the file is visible for you, even when you open the file, the version and name of the file is also visible for you:

[DanteMS]

Thank you, Xavier-M! HPSA now working here. Not certain there was anything left to uninstall, but the new download and install seem to have worked. Exclamation mark in small reddened circle at SE position of HPSA icon on tool bar changed to simple exclamation mark at same position after following HPSA instruction to allow an apparently important [Display Control] update that had previously failed. Same exclamation mark disappeared entirely after checking and reading all 14 waiting messages. Since video screens were frequently freezing -- especially while live-streaming -- after earlier failed updating, I hope that all problems now are solved. I will let you know if same or new problems are encountered. Thank you and HP again!

[FrederickMD]

I am unable to initiate a chat session to connect to a live agent.

I enter the required Serial Number and Product Number of my laptop, enter the cloud account ID, and then enter the required field to enter the phone number. It just loops in the same circle without initiating a chat session.

[mpw101]

HP Pavilion Desktop - TP01-0050   Product number 6YQ50AA#ABA

Windows 10 Home v1909  64bit

Windows Firewall and Windows Defender

Per Windows (C:)>SWSetup>sp110422 installed HPSA version 9.6.839.0 today.

According to Downloads the software pack was sp110939.exe.

Fixes & Diagnostics in the upper right corner is blank.  This happened once before when I updated HPSA but the box eventually populated.

https://h30434.www3.hp.com/t5/Desktop-Software-and-How-To-Questions/HP-Support-Assistant-troubleshoo...

Not this time.  After opening and closing, it only offers Print and Scan Doctor for an out of warranty printer that it recently added under devices.  Nothing for my desktop.

Any ideas how to get Fixes & Diagnostics back?