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drbug
Level 2
9 8 1 2
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HP Support Assistant referred Web page for local HP Service Center is missing a field

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HP Support Assistant
Microsoft Windows 10 (64-bit)

Hello.

 

There is a problem with this URL: https://support.hp.com/us-en/service-center. I was unwilling to make a call to HP about this, but one of the three fields, " Supported products", does not appear making the search unavailable. The HP Support Assistant had a recent message recommending the URL so I decided to view it even though I have no current problem.

 

I opened the page with 3 different browsers and tried filling in the two other field with different zip codes and radius, but the "Supported products" data field will not populate.

 

I hope that someone from HP will view this and report the problem to the appropriate IT professionals.

 

drbug

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drbug
Author
Level 2
9 8 1 2
Message 3 of 4
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Hello Riddle_Decipher:

 

It obvious that the page was fixed. When I visited the link today, as soon as the page loaded and before filling out any of the fields, the "Supported products:" field was now populated with choices. On Monday, when I posted this issue, nothing appeared under the field title. Thus having an HP Service Center nearby was not related to the issue ( I tried a NYC zip code on Monday).

 

I appreciate the prompt response to correct the issue. A suggestion to HP though is to have a way other than the forum to report a problem with the web site.  

 

dr bug

 

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
Message 2 of 4
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@drbug Welcome to HP Community!

I checked out the options and it seems to be working fine only when there's a service center available in the radius you've selected, for example. check the image below:

 

 

I hope that answers your query,  

If it did, simply select "Accept as solution", to help the community grow, 

And if you wish to thank us for our efforts, click on the thumbs up for kudos.

Have a great day ahead.

Riddle_Decipher
I am an HP Employee

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drbug
Author
Level 2
9 8 1 2
Message 3 of 4
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HP Recommended

Hello Riddle_Decipher:

 

It obvious that the page was fixed. When I visited the link today, as soon as the page loaded and before filling out any of the fields, the "Supported products:" field was now populated with choices. On Monday, when I posted this issue, nothing appeared under the field title. Thus having an HP Service Center nearby was not related to the issue ( I tried a NYC zip code on Monday).

 

I appreciate the prompt response to correct the issue. A suggestion to HP though is to have a way other than the forum to report a problem with the web site.  

 

dr bug

 

View solution in original post

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Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,117 2,618 3,994
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@drbug That's good, I'm glad it's been taken care off, I may have worked as the lucky charm, you'll never know! 😉

That said, I'll have your suggestion forwarded to the appropriate team, thank you for the details.

And have an awesome day, ahead.

Riddle_Decipher
I am an HP Employee

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