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HP Support Assistant skips installing updates?

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HP ENVY ALL-in-One 27-b2XX
Microsoft Windows 10 (64-bit)

I see that for few days now there are updates on my action log in my HP Support Assistant, which show as Skipped, when i have never skipped any updates. It automatically skipped them. Why is this happening and how to get this corrected?

rane vijay prakash
HP Support Agent
HP Support Agent
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Message 2 of 2
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@ranevi Did you know that HPSA redirects application updates based on model-series and is not specific to your computer?


(Basically, the application gets updates based on the entire series, is not specific to your serial number, hence there are certain updates that can be skipped)


Although, if your applications aren't working and the updates are necessary, make sure you download the latest version available for HPSA from the Official HPSA website.

If yes, please follow the below steps to ensure the options are not set to Never :

  1. Open HP Support Assistant and click the Settings button.
  2. On the Health Analysis tab, select "Every day or week" from the Frequency drop-down list, and then click Save.
  3. Click the Tune up tab, select the "your preference" from the Frequency drop-down list, and then click Save.
  4. Restart the computer and try again.


(By the end of this article all the issues should be resolved)


Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support and we appreciate your patience.

P.S: Welcome to HP Community 😉


Keep us posted,

If you would like to thank us for our efforts to help you, 

Give us a virtual high-five by clicking the 'Thumbs Up' icon below, followed by clicking on the "Accept as solution" on this post, 

Have a great day!

I am an HP Employee

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