cancel
Showing results for 
Search instead for 
Did you mean: 
Hilldene
Level 1
9 5 0 0
Message 1 of 4
798
Flag Post

Solved!

HP Support Assistant

HP Recommended
Pavillion 510-p056aDT
Microsoft Windows 10 (64-bit)

I was trying to update the Support Assistant. This was immediastely stopped by an error message about a kernel . The support assistant will now not start. Windows says it is trying to solve the problem. I find the support assistant helpful so I would like it to work. I have tried resarting and shutting down the computer. The support assitant worked before I tried to install the update. I cannot recall what the update was called but I think it was an update to the assistant itself.

1 ACCEPTED SOLUTION

Accepted Solutions
Dragon-Fur
Level 16
Level 16
32,050 31,755 2,925 10,673
Message 2 of 4
Flag Post
HP Recommended

@Hilldene

 

HP Support Assitant is a program like any other.

 

  • Download a new copy of the program
  • Uninstall the HPSA from Control Panel > icon view > Programs and Features
  • Restart the computer and log in
  • Navigate to the (Downloads) folder where you saved the file
  • Install the fresh version of the program

 

Download and save to your computer

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

 

More Help:

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

 

HP Support Assistant 8.0 - Technical white paper

 

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

Click the Thumbs Up to say Thank You for the help!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

3 REPLIES 3
Dragon-Fur
Level 16
Level 16
32,050 31,755 2,925 10,673
Message 2 of 4
Flag Post
HP Recommended

@Hilldene

 

HP Support Assitant is a program like any other.

 

  • Download a new copy of the program
  • Uninstall the HPSA from Control Panel > icon view > Programs and Features
  • Restart the computer and log in
  • Navigate to the (Downloads) folder where you saved the file
  • Install the fresh version of the program

 

Download and save to your computer

HP Support Assistant

 

  • If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

 

More Help:

 

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

 

HP Support Assistant 8.0 - Technical white paper

 

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

 

 

Click the Thumbs Up to say Thank You for the help!

Answered? Click my post "Accept as Solution" to help others find it.

 

 

Dragon-Fur

View solution in original post

Hilldene
Author
Level 1
9 5 0 0
Message 3 of 4
Flag Post
HP Recommended

The uninstall and reinstallation worked well,the support assiatant was installed with mine and the computer details showing. Use of the Restore Point tool would have cancelled my most recent computer settings.

0 Kudos
Dragon-Fur
Level 16
Level 16
32,050 31,755 2,925 10,673
Message 4 of 4
Flag Post
HP Recommended

@Hilldene

 

I am glad the issue was easily resolved.

 

Happy Computing!

 

Thank you for participating in the HP Community Forum.

We are a community of HP enthusiasts dedicated to supporting HP devices and technology.

Dragon-Fur

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation