HP Support Assistant

[Hilldene]

I was trying to update the Support Assistant. This was immediastely stopped by an error message about a kernel . The support assistant will now not start. Windows says it is trying to solve the problem. I find the support assistant helpful so I would like it to work. I have tried resarting and shutting down the computer. The support assitant worked before I tried to install the update. I cannot recall what the update was called but I think it was an update to the assistant itself.

[Dragon-Fur · Accepted solution]

@Hilldene

HP Support Assitant is a program like any other.

• Download a new copy of the program
• Uninstall the HPSA from Control Panel > icon view > Programs and Features
• Restart the computer and log in
• Navigate to the (Downloads) folder where you saved the file
• Install the fresh version of the program

Download and save to your computer

HP Support Assistant

• If you have ‘Admin’ control, you may highlight the package and “double-click” to install it, else Right-Click, select run as Administrator and install.

More Help:

HP PCs - Using HP Support Assistant (Windows 10, 8, 7)

HP Support Assistant 8.0 - Technical white paper

HP PCs - Troubleshooting HP Support Assistant (Windows 10, 😎

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Answered? Click my post "Accept as Solution" to help others find it.

[Hilldene]

The uninstall and reinstallation worked well,the support assiatant was installed with mine and the computer details showing. Use of the Restore Point tool would have cancelled my most recent computer settings.

[Dragon-Fur]

@Hilldene

I am glad the issue was easily resolved.

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