cancel
Elliswee Student
Student
1 0 0 0
Message 1 of 2
168
Flag Post
HP Recommended

HP Support Assistant

Compaq Presario CQ5500F PC
Microsoft Windows 10 (64-bit)

A user on my computer used the free Windows 10 10 Upgrade awhile back.  Since that time my computer's performance has diminished tremendously.  The computer does not receive update notifications, HP Support Assistant Dashboard will not open, I cannot access my power-to-go suite to operate my optical drive.  Can these programs be restored or can my computer be restored to the original configuration?

1 REPLY 1
Regents Professor
Regents Professor
4,757 4,686 444 982
Message 2 of 2
154
Flag Post
HP Recommended

HP Support Assistant

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Well, HP does not provide a Windows 7 (W7) purchasable recovery media option at your PC's download site. But you can get a W7 64 bit .ISO at this (Link)

 

You can try installing W7 clean. HP W7 driver updates can be had at this (Link). The HP drivers at this link should get your PC operating correctly per HP factory specifications.

 

The downloaded W7 .ISO has to be converted to bootable media.

 

This Microsoft tool (Link) can be used to convert the W7 .ISO to W7 bootable media.

 

Regards

Reply
0 Kudos
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation