cancel
Showing results for 
Search instead for 
Did you mean: 
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
  • ×
    Information
    HP Solution Center Adobe Flash player error

    Please check this document to find the workaround solution for Print and Scan - HP Solution Center doesn't open

    Information
    Fix Windows 10 Update Issues

    Resolve Windows 10 or update issues on HP computer or printer– Click Here

  • post a message
New member
1 0 0 0
Message 1 of 2
191
Flag Post

HP Support Assistant

HP Recommended
Compaq Presario CQ5500F PC
Microsoft Windows 10 (64-bit)

A user on my computer used the free Windows 10 10 Upgrade awhile back.  Since that time my computer's performance has diminished tremendously.  The computer does not receive update notifications, HP Support Assistant Dashboard will not open, I cannot access my power-to-go suite to operate my optical drive.  Can these programs be restored or can my computer be restored to the original configuration?

1 REPLY 1
Level 12
Level 12
6,470 6,455 611 1,429
Message 2 of 2
Flag Post
HP Recommended

Greetings,

Welcome to the forum.

I am not a HP employee.

 

Well, HP does not provide a Windows 7 (W7) purchasable recovery media option at your PC's download site. But you can get a W7 64 bit .ISO at this (Link)

 

You can try installing W7 clean. HP W7 driver updates can be had at this (Link). The HP drivers at this link should get your PC operating correctly per HP factory specifications.

 

The downloaded W7 .ISO has to be converted to bootable media.

 

This Microsoft tool (Link) can be used to convert the W7 .ISO to W7 bootable media.

 

Regards

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation