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Mardoek53
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Solved!

HP Support Assistent - Update is cancelled

HP Recommended
HP ENVY 750-200
Microsoft Windows 10 (64-bit)

I tried to install an update with the help of the HP Support Assistent, but I get a message that the installation is cancelled.

 

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Win_RMI_fout_3.JPG

 

 

 
1 ACCEPTED SOLUTION

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Riddle_Decipher
HP Support Agent
HP Support Agent
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Message 2 of 6
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@Mardoek53

Thanks for showing your interest in the HP Forums! 

I’d like to help!

 

As I understand you are unable to install the updates via the HP Support Assistant application,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know that HPSA redirects application updates based on model-series and is not specific to your computer?

 

(Basically, the application gets updates based on the entire series, is not specific to your serial number, hence there are certain updates that can be skipped)

 

Although, if your applications aren't working and the updates are necessary, make sure you download the latest version available for HPSA from the Official HPSA website.

If yes, please follow the below steps to ensure the options are not set to Never :

  1. Open HP Support Assistant and click the Settings button.
  2. On the Health Analysis tab, select "Every day or week" from the Frequency drop-down list, and then click Save.
  3. Click the Tune up tab, select the "your preference" from the Frequency drop-down list, and then click Save.
  4. Restart the computer and try again.

for more details, click here

 

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

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5 REPLIES 5
Riddle_Decipher
HP Support Agent
HP Support Agent
31,166 31,111 2,619 4,011
Message 2 of 6
Flag Post
HP Recommended

@Mardoek53

Thanks for showing your interest in the HP Forums! 

I’d like to help!

 

As I understand you are unable to install the updates via the HP Support Assistant application,

Don't worry as I'll be glad to help, however, to provide an accurate resolution, I need a few more details: 

Did you know that HPSA redirects application updates based on model-series and is not specific to your computer?

 

(Basically, the application gets updates based on the entire series, is not specific to your serial number, hence there are certain updates that can be skipped)

 

Although, if your applications aren't working and the updates are necessary, make sure you download the latest version available for HPSA from the Official HPSA website.

If yes, please follow the below steps to ensure the options are not set to Never :

  1. Open HP Support Assistant and click the Settings button.
  2. On the Health Analysis tab, select "Every day or week" from the Frequency drop-down list, and then click Save.
  3. Click the Tune up tab, select the "your preference" from the Frequency drop-down list, and then click Save.
  4. Restart the computer and try again.

for more details, click here

 

Do get back to me as I have a few more tricks up my sleeve, 

That said, If I have helped you resolve the issue, 

feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon 

followed by clicking on 'Accepted as Solution' 

And Have a great day Ahead!

Riddle_Decipher
I am an HP Employee

View solution in original post

Mardoek53
Author
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Hello, Riddle_Decipher,

 

As you suggested, I downloaded and installed the latest version of the HPSA (ver.8.5.37.19) from the link you provided and that did the trick! The update (it was just one update) TFS - Windows 10 RE Recovery Manager Installer - TDC was downloaded and installed correctly.

 

About the options you mentioned, I'm not sure how they are called in Dutch and where to find them.  When I click the settings button, I only have a option for "Next updates and messages are planned for"  and then I can selected a day of the week (and a time), but not the option "Every day of the week".  And I can't find the equivalent of the Tune up tab. Also I get an error message when I click the link after "for more details"

 

I did not know that HPSA redirects application updates based on model-series and not specific to my computer. I would like to see that updates were specific for my pc, although until now I have never come across a update that was skipped for that reason.

 

Thank you for your reply and your help!

 

With regards,

Mardoek53.

 

 

 

 

 

 

 

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Riddle_Decipher
HP Support Agent
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@Mardoek53

Thank you for the update,

I appreciate your time and efforts, 

 

I'm glad I could contribute towards identifying and leading you towards the solution for this concern.

Thanks for taking the time to let the community know that you accept my suggestions,

 

You've been great to work with and it has been a genuine pleasure interacting with you.

I hope both you and your product works great and remain healthy for a long time 😉 

 

To simply say thanks for my efforts to assist you, please click the "Thumbs Up" button to give me a Kudos.

Take care now and do have a fabulous week ahead. 🙂

Riddle_Decipher
I am an HP Employee

Doug37
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When doing an upate a msg box appears wanting to know if the update competed successfully, or failed, or I don't know. There's no way to see the status so you don't know how long to wait, and after waiting 15 minutes or so I click "I don't know," and then "Next" and the update gets canceled. This is ridiculous.

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kevin-t
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Message 6 of 6
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Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue by clicking here.
To be more helpful with your post, you can add key information if you desire: 
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• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
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If you have any other questions about posting in the community, please feel free to send me a private message!

Thank you


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