Showing results for 
Search instead for 
Did you mean: 
New member
1 0 0 0
Message 1 of 1
Flag Post

HP Sure Click unattended uninstall impossible?

HP Recommended
ProDesk 400 G5 MT
Microsoft Windows 10 (64-bit)

Hi everyone!


I'm an intern at a company in the Netherlands that focuses mainly on automated processes. I didn't know much about the subject, hence my internship to learn about it.

I'm working on a project where I have to remove HP software in a pre-configuration task for other companies. 

The company would like to do this with preferrably no, or, if impossible, as little input as possible. 

In the past few weeks I have been researching unattended uninstalls with /qn and /norestart arguments in batch/powershell scripts(which they have the preference of), but it seems HP Sure Click just doesn't want to follow those commands.


Normally, when attempting to uninstall it through apps&features, it asks to close explorer.exe, then gives only one dialogue box which forces you to reboot your system.

I tried removing HP Sure Click with these lines in a batch file:

MsiExec.exe /X{2FD72A1E-7A2C-11E8-84E7-3863BB3CB5A8} /qn /norestart

All this does, however, is close explorer.exe so Windows goes black; and Sure Click remains installed.


Is there a way to remove this piece of software without user input, in any way possible?

Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation