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JMFraile
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Message 1 of 2
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HP Sure Sense Service

HP Recommended
Elite Desk 800
Microsoft Windows 10 (64-bit)

I am user of Mendeley reference manager, and when I try to save Microsoft Word 2016 files with references created with Mendeley, HP Sure Sense detect them as malicious and I cannot save them. 

How can I prevent this? Is there any way to deactivate HP Sure Sense with this type of file?

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WAWood
Level 16
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Message 2 of 2
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HP Recommended

@JMFraile 

Given the date of your post, I would have expected someone to respond to it before this -- but since that has not happened, I will take a shot at it ...

Here's a link to an HP document about the app:  http://h10032.www1.hp.com/ctg/Manual/c06379792

 

Good Luck

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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