cancel
Showing results for 
Search instead for 
Did you mean: 
jchan60
Level 1
2 1 1 0
Message 1 of 2
512
Flag Post

Solved!

HP T730 Thin Client - HP Hotkey Filter

HP Recommended
T730
Microsoft Windows 10 IOT

Has anyone managed to create a custom Win10 LTSB/LTSC image with HP Hotkey Filter installed and working?

 

I downloaded the msi installer from HP Thin Update and install it onto a Win10 LTSB VM (I'm using this VM to create the image), but the service does not install and so the hotkey filter does not work. The control panel settings complain that the service does not exist. I can't figure out why it's not working.

1 ACCEPTED SOLUTION

Accepted Solutions
jchan60
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

Resolved my own issue: using an API monitor I was able to determine that the HPHotkeyFilterSvc.exe /Install does a hardware check of some sort (via system firmware api calls). If it's not a physical HP machine or thin client, the service will refuse to run or install itself, preventing use of the software on non-HP systems including reference VMs. The service installs and works fine on a physical T730 - so I'll just add a step to install the service during MDT task sequence.

View solution in original post

0 Kudos
1 REPLY 1
jchan60
Author
Level 1
2 1 1 0
Message 2 of 2
Flag Post
HP Recommended

Resolved my own issue: using an API monitor I was able to determine that the HPHotkeyFilterSvc.exe /Install does a hardware check of some sort (via system firmware api calls). If it's not a physical HP machine or thin client, the service will refuse to run or install itself, preventing use of the software on non-HP systems including reference VMs. The service installs and works fine on a physical T730 - so I'll just add a step to install the service during MDT task sequence.

View solution in original post

0 Kudos
Warning Be alert for scammers posting fake support phone numbers and/or email addresses on the community. If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation